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Jan 28, 2015 2:19 PM in response to ellenfromelpasoby alex_h1,Hello ellenfromelpaso,
Thanks for using Apple Support Communities.
From your post I see that your iPhone is displaying a connect to iTunes screen, and it is not being recognized by iTunes on your PC. If this is the case, then I'd like you to please follow the first article below for the issue where your iPhone is not being recognized. Once that issue is resolved, you may then proceed with restoring your iPhone.
iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support
If you see Connect to iTunes screen when you start iPhone, iPad, or iPod touch - Apple Support
Take care,
Alex H.
