CricketKintner9606

Q: my ipad is is not responding. i have held both the power botton and the reset botton at the same time and now all my screen is showing the apple logo blinking

My ipad is not responding. I have rebooted by holding down the restart botton and the power botton at the same time. Now all i am getting on the screen is the apple logo blinking.  What should I do to resolve this issue.

iPad (3rd gen) Wi-Fi, iOS 8

Posted on Jan 27, 2015 3:40 PM

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Q: my ipad is is not responding. i have held both the power botton and the reset botton at the same time and now all my screen is sho ... more

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  • by judysings,

    judysings judysings Jan 29, 2015 6:42 AM in response to CricketKintner9606
    Community Specialists
    Jan 29, 2015 6:42 AM in response to CricketKintner9606

    Hi CricketKintner9606,

    Welcome to the Support Communities!  If your iPad is not responding, putting it in Recovery mode may resolve the issue:

    If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
    http://support.apple.com/en-us/HT201263

     

    Use recovery mode

    You might need to use recovery mode to restore your device in these cases:

    • iTunes doesn't recognize your device or says it's in recovery mode.
    • You see the Apple logo onscreen for several minutes with no progress bar.
    • You see the Connect to iTunes screen.

    Learn what to do if you see the progress bar onscreen for several minutes.

    To put your device into recovery mode, follow these steps:

    1. Turn off your device and leave it off.
    2. Plug in your device's USB cable to a computer with iTunes. 
    3. Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.
      Screenshot showing the Connect to iTunes screen on iOS.
    4. When you see this screen, release the Home button. If you don't see this screen, try steps 1 through 3 again. 

    When your device is connected, iTunes will open. You'll see a message saying that iTunes has detected an iPhone, iPad, or iPod touch in recovery mode.

    iTunes dialog: "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes."

    Use iTunes to restore your device. Restoring in recovery mode will erase your device. If you previously synced with iTunes or iCloud, you might be able to restore from your backup.

    Get more help

    Learn what to do if you don't see your device in iTunes for OS X, or in iTunes for Windows.

    If you put your device into recovery mode by mistake, restart it. Or you can wait 15 minutes and your device will exit recovery mode by itself.

     

    Last Modified:

     

    I hope this information helps ....

     

    - Judy

  • by fraziergirl12,

    fraziergirl12 fraziergirl12 Feb 4, 2015 7:20 AM in response to judysings
    Level 1 (0 points)
    Feb 4, 2015 7:20 AM in response to judysings

    if that does not help, try holding down the power and volume buttons at the same time.