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Helpful answers
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Jan 27, 2015 7:39 PM in response to wangxingping KOHUPby ManSinha,1. This is a user to user forum - we are all iUsers - you are not speaking to Apple here
2. Contact them using chat on the computer or via one of the methods here
I am sure they will be very willing to help you
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Jan 27, 2015 8:47 PM in response to wangxingping KOHUPby Templeton Peck,We don't know what your order number is either, so I'm not sure why you're asking us.