Q: Virus on my iPhone 5c?

I'm worried that my iPhone 5c has a virus. Sometimes while I'm browsing on safari, a bunch of strange web addresses come up in the bar, then it brings me to the app store for a random app (most recently "Gett" which is some kind of Uber knockoff or something?). My phone isn't brand new but hasn't had any problems before, and is not jailbroken. I tried downloading some antivirus apps but none of them are picking anything up. I'm worried about restoring the phone with itunes in case it is a virus and gets passed to my computer somehow. Has anyone ever had this problem before? If it is a virus, is it safe to get rid of it with itunes?

Thank you!

iPhone 5c

Posted on Jan 27, 2015 6:53 PM

I have this question too

Q: Virus on my iPhone 5c?

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by Templeton Peck,

Templeton Peck Jan 27, 2015 7:12 PM in response to sonya877
Level 9 (62,070 points)

Jan 27, 2015 7:12 PM in response to sonya877

sonya877 wrote:

I'm worried that my iPhone 5c has a virus.

Well don't because there are no viruses that affect iOS devices
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by sonya877,

sonya877 Jan 27, 2015 7:18 PM in response to Templeton Peck
Level 1 (0 points)

Jan 27, 2015 7:18 PM in response to Templeton Peck

I appreciate the response but that isn't exactly helpful. I looked up one of the web addresses that popped up in my search bar when it happens and all of the hits were related to viruses and virus removal. If it isn't a virus, what is it and how do I make it stop?
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by Allan Eckert,

Allan Eckert Jan 27, 2015 7:22 PM in response to sonya877
Level 9 (54,085 points)

Desktops

Jan 27, 2015 7:22 PM in response to sonya877

Very likely rather then a virus it is adware that are being downloaded recently.
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by sonya877,

sonya877 Jan 27, 2015 7:23 PM in response to Allan Eckert
Level 1 (0 points)

Jan 27, 2015 7:23 PM in response to Allan Eckert

Ok, should I delete any apps I downloaded recently if that's the problem?
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by ManSinha,

ManSinha Jan 27, 2015 7:30 PM in response to sonya877
Level 6 (10,262 points)

iPhone

Jan 27, 2015 7:30 PM in response to sonya877

Here is what might help

Clear out the cookies from safari and then reset your phone

Safari web settings on your iPhone, iPad, or iPod touch - Apple Support
Restart or reset your iPhone, iPad, or iPod touch - Apple Support
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by sonya877,

sonya877 Jan 27, 2015 7:33 PM in response to ManSinha
Level 1 (0 points)

Jan 27, 2015 7:33 PM in response to ManSinha

Ok I'll try that, and deleting any apps I downloaded really recently. Thank you very much for helping!
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by ManSinha,

ManSinha Jan 27, 2015 7:36 PM in response to sonya877
Level 6 (10,262 points)

iPhone

Jan 27, 2015 7:36 PM in response to sonya877

You are very welcome
Please post back and let us know what happened and we can brainstorm a little more with you if needed
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by sonya877,

sonya877 Jan 28, 2015 8:36 PM in response to sonya877
Level 1 (0 points)

Jan 28, 2015 8:36 PM in response to sonya877

It hasn't happened since so I think it is fixed. Thank you again!
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by ManSinha,

ManSinha Jan 28, 2015 9:09 PM in response to sonya877
Level 6 (10,262 points)

iPhone

Jan 28, 2015 9:09 PM in response to sonya877

You are very welcome
Enjoy your iDevice!
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by BURNINGJUNK,

BURNINGJUNK Jan 29, 2015 6:50 AM in response to sonya877
Level 1 (15 points)

Jan 29, 2015 6:50 AM in response to sonya877

Hello,
When you hit an ad inside an app it goes to a webpage in Safari which opens an app in the App-Store. If you exit out of Safari before it goes to the App-Store, next time you open it up it will finish and open it up to the App-Store. It is completely harmless to your phone, but I can approve that it is very annoying.

Hope This Helps,
Ryan (BURNINGJUNK)
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Q: Virus on my iPhone 5c?

All replies Helpful answers

by Templeton Peck,

by sonya877,

by Allan Eckert,

by sonya877,

by ManSinha,

by sonya877,

by ManSinha,

by sonya877,

by ManSinha,

by BURNINGJUNK,

All replies

Helpful answers