lindaf2
Level 1 (0 points)

Q: 2011 Macbook pro safari will not open & all i get is a spinning wheel

I updated my computer and ever since, my safari will not load. all I get is a color spinning wheel. Other apps will not open either. I have done internet recovery, and started in safe mode. I do not know what else to do. I can not get online to redownload since safari doesn't work. I can not even reset safari. please any help appreciated

Posted on Jan 27, 2015 7:46 PM

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lindaf2

Q: 2011 Macbook pro safari will not open & all i get is a spinning wheel

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  • Helpful answers

  • by spudnuty,

    spudnuty spudnuty Jan 27, 2015 7:48 PM in response to lindaf2
    Level 5 (7,097 points)
    Mac OS X
    Jan 27, 2015 7:48 PM in response to lindaf2

    Hello lindaf2 and welcome to Apple Support Communities,

    It will help us diagnose your problem to know the exact model, size, year built, RAM installed and OS you're running.

  • by lindaf2,

    lindaf2 lindaf2 Jan 27, 2015 8:14 PM in response to spudnuty
    Level 1 (0 points)
    Jan 27, 2015 8:14 PM in response to spudnuty

    I have a MacBook Pro 2011 13" 2.8 GHz Core i7, OS X 10.9.5, 8 GB 1333 MHzDDR3

    Is this what you need? Sorry as you can tell I'm not comuter sauvey!

  • by lindaf2,

    lindaf2 lindaf2 Jan 27, 2015 8:16 PM in response to lindaf2
    Level 1 (0 points)
    Jan 27, 2015 8:16 PM in response to lindaf2

    I did log out of my account and logged into guest account & safari worked! So it sounds like my account is corrupt? any suggestions on this?

  • by Linc Davis,

    Linc Davis Linc Davis Jan 27, 2015 8:34 PM in response to lindaf2
    Level 10 (208,044 points)
    Applications
    Jan 27, 2015 8:34 PM in response to lindaf2

    You can't launch any app at all? What backups do you have?

  • by lindaf2,

    lindaf2 lindaf2 Jan 27, 2015 9:35 PM in response to Linc Davis
    Level 1 (0 points)
    Jan 27, 2015 9:35 PM in response to Linc Davis


    Well I think I have it going.... I logged into guest account and reset safari and did diagnostic repair/tests. it is now working in my account. BUT I do have one more issue where the com.apple.icloudhelper wants to use my "local items" keychain. it keeps popping up for everything! any ideas on this.?

  • by Linc Davis,

    Linc Davis Linc Davis Jan 27, 2015 9:46 PM in response to lindaf2
    Level 10 (208,044 points)
    Applications
    Jan 27, 2015 9:46 PM in response to lindaf2

    There are several possible causes for this issue. Please take each of the following steps that you haven't already tried, testing after each one, until it's resolved. Back up all data before making any changes.

    Step 1

    Follow the directions in this support article.

    Step 2

    Launch the Keychain Access application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    Select the iCloud keychain from the list on the left side of the Keychain Access window. If your default keychain has a different name, select that.

    If the lock icon in the top left corner of the window shows that the keychain is locked, click to unlock it. You'll be prompted for the keychain password, which is the same as your login password.

    Select

              Keychain Access ▹ Keychain First Aid

    from the menu bar and repair the keychain.

    Step 3

    Open the iCloud preference pane and uncheck the Keychain box. You'll be prompted to delete the local iCloud keychain. Confirm. Then re-check the box. Follow one of the procedures described in this support article to set up iCloud Keychain on an additional device.

    Step 4

    Open the Keychains folder as in Step 1. There should be a file in that folder with the name "login.keychain". If there is also a file iwith the name "login_renamed_1.keychain", then please do as follows:

    ☞ Rename login.keychain to "login-old.keychain".

    ☞ Rename login_renamed_1.keychain to "login.keychain".

    You can then close the folder. 

    Delete the login keychain from the keychain list in Keychain Access. Choose

               Delete References

    when prompted, not Delete References & Files.

    Select

              File ▹ Add Keychain...

    from the menu bar. Add back the file now named "login.keychain". If any of your needed keychain items are missing from it, also add back the file now named "login-old.keychain". I suggest you transfer any needed items from that keychain to the login keychain, then delete it. The transfers are made by drag-and-drop in Keychain Access. You'll need to enter your password for each item transferred. 

    Run Keychain First Aid again. Quit Keychain Access.