Mac book pro won't let me login
I Get to the login screen after hitting power and it won't let me choose my account and login in. 2014 model running Yosemite please help
MacBook Pro with Retina display, OS X Yosemite (10.10)
Apple Event: May 7th at 7 am PT
I Get to the login screen after hitting power and it won't let me choose my account and login in. 2014 model running Yosemite please help
MacBook Pro with Retina display, OS X Yosemite (10.10)
What exactly do you see and what happens?
When I get to the login screen everything looks normal except it won't let me click on my account to enter my password and login. No buttons on that screen work
Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.
I get the same result as a normal boot up, none of the buttons work
The easiest way by far to recover is to restore the startup volume from a backup that predates the issue. If you can't do that or don't want to, the following procedure works sometimes. There's no assurance that it will work in your case. It's only suitable for advanced users. I can't offer instructions any more detailed than those below.
Back up all data if you haven’t already done so. There are ways to back up, even if you can’t log in. Ask for guidance if you need it. Do not attempt this procedure unless you have a current backup of all data.
Briefly, you need to rename the following folder:
/Library/Preferences
If you already know how to do that, you can skip the rest of this message. Do it, and try again to log in.
Step 1
Start up in single-user mode by holding down the key combination command-S at the startup chime. If you’re using an external USB keyboard, it must be plugged directly into a built-in port on the Mac, not into a hub. Release the keys when you see a black screen with scrolling white text. In this mode, there’s no graphical interface; just a command line. Initially, you can’t make any changes to files.
Step 2
When the text stops scrolling, and you see a line ending in a pound sign (“#”), type the following command:
mount -uw /
You must type the command exactly as given, with no mistakes.
Press the return key.
Step 3
Enter the following command:
mv /L*/Preferences /Library/Preferences.old
Again, you must get it exactly right.
Step 4
Enter the command:
exit
Press return. The text will start scrolling again, and then the system will restart. Try again to log in. If successful, you can experiment with restoring some of the contents of the Preferences folder from a backup, or if necessary, from the renamed folder Preferences.old, although you may have trouble with permissions if you do the latter. Otherwise, just recreate all system-wide settings and delete Preferences.old by dragging it to the Trash.
well this will seem silly but i figured out the problem. My magic mouse that was in my carrying bag was depressed so it was not letting me use the pad on the macbook pro to select my account. Sometimes it's the stupid things!
Thank you for your help with my problem!
Thank you so much for posting this! Using the pad was letting me move the mouse pointer however the clicking function wasn't working. I thought I had lost everything... plugging in a remote mouse worked!
Mac book pro won't let me login