Q: no external plug-in installed

With the updated version of iTunes there wasn't a external plug-in installed. When I deleted the current version my computer automatically recognized both my iPpad and iPhone. I am currently using the most up to date windows.

I tried to fix this problem on my own with Apple's step guide to fixing it and it has not worked.

This is the message:

Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

Gateway NV51B

iTunes 12.0.1.26

QuickTime 7.7.6

FairPlay 2.7.39

Apple Application Support 3.1

iPod Updater Library 12.0

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 8.0.5.6

Apple Mobile Device Driver 1.65.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 3.06.0.2770

Gracenote MusicID 3.06.0.2770

Gracenote Submit 3.06.0.2770

Gracenote DSP 3.06.0.2770

The current local date and time is 2015-01-28 01:07:27.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.

Video Display Information

ATI Technologies Inc., AMD Radeon HD 6320 Graphics  

**** External Plug-ins Information ****

No external plug-ins installed.

Genius ID: 41673e2810b4e8891ec56f5b9f6eff05

**** Device Connectivity Tests ****

iPodService 12.0.1.26 (x64) is currently running.

iTunesHelper 12.0.1.26 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

Universal Serial Bus Controllers:

Standard Enhanced PCI to USB Host Controller.  Device is working properly.

Standard OpenHCD USB Host Controller.  Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

Most Recent Devices Not Currently Connected:

iPod nano running firmware version 1.2

iPhone 5 (GSM) running firmware version 7.0.4

iPad (3rd Generation) (Wi-Fi) running firmware version 7.0.4