no external plug-in installed

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no external plug-in installed

With the updated version of iTunes there wasn't a external plug-in installed. When I deleted the current version my computer automatically recognized both my iPpad and iPhone. I am currently using the most up to date windows.

I tried to fix this problem on my own with Apple's step guide to fixing it and it has not worked.

This is the message:

Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

Gateway NV51B

iTunes 12.0.1.26

QuickTime 7.7.6

FairPlay 2.7.39

Apple Application Support 3.1

iPod Updater Library 12.0

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 8.0.5.6

Apple Mobile Device Driver 1.65.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 3.06.0.2770

Gracenote MusicID 3.06.0.2770

Gracenote Submit 3.06.0.2770

Gracenote DSP 3.06.0.2770

The current local date and time is 2015-01-28 01:07:27.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.

Video Display Information

ATI Technologies Inc., AMD Radeon HD 6320 Graphics

**** External Plug-ins Information ****

No external plug-ins installed.

Genius ID: 41673e2810b4e8891ec56f5b9f6eff05

**** Device Connectivity Tests ****

iPodService 12.0.1.26 (x64) is currently running.

iTunesHelper 12.0.1.26 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

Universal Serial Bus Controllers:

Standard Enhanced PCI to USB Host Controller. Device is working properly.

Standard OpenHCD USB Host Controller. Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

Most Recent Devices Not Currently Connected:

iPod nano running firmware version 1.2

iPhone 5 (GSM) running firmware version 7.0.4

iPad (3rd Generation) (Wi-Fi) running firmware version 7.0.4

Posted on Jan 27, 2015 10:20 PM

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Answer 1

Matt_M.

Community Operations

Jan 29, 2015 7:34 AM in response to prinnelly

Hey prinnelly,

Thanks for the question. The default iTunes installation does not include any external or third-party plugins. Were you expecting to see a different result when running the iTunes Diagnostics?

For additional information, check out these resources:

iTunes 12 for Windows: Install plug-ins

http://support.apple.com/kb/PH20396

iTunes for Windows: Gathering and using iTunes Diagnostics - Apple Support

http://support.apple.com/en-us/HT202069

Thanks,

Matt M.

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Answer 2

prinnelly Author

Level 1

0 points

Jan 29, 2015 5:54 PM in response to Matt_M.

Hey Matt M.

Thank you for answering. I'm sorry I'm not stating what I mean. With the most recent update of iTunes something makes it so my computer doesn't recognize any of my devices. I plug in my iPhone or iPad into my computer and it does not come up at all. I tried to solve the problem via directions from the Apple community who had the same problem. However, the problem has seemed to persist after many tries. If there is a solution to this problem that would be great.

Thank you in advance

Prinnelly

Reply

Answer 3

Matt_M.

Community Operations

Feb 1, 2015 9:22 AM in response to prinnelly

Hello prinnelly,

Thanks for the follow up and clarifying your question. I understand that you are experiencing issues with your iOS devices being recognized in iTunes for Windows. Based on the Diagnostic results you included in your original post, it looks like everything is running normal and I do not see any issues. You mentioned that you were following directions to solve this issue, was it this article?:

iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support

http://support.apple.com/en-us/TS1538

If so, can you start from the beginning and try each step in this resource and let me know if you have any problems (and which step you encounter problems on)?

Thanks,

Matt M.

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