HT202649: If you can't sign in with two-step verification using your Apple ID
Learn about If you can't sign in with two-step verification using your Apple ID
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Helpful answers
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Jan 29, 2015 7:57 AM in response to tamiasuby Matt_M.,Hi tamiasu,
If you can’t remember your security questions and do not have access to your rescue email address, you’ll need to contact us for assistance:
If you forgot your Apple ID password - Apple Support
http://support.apple.com/en-us/HT201487
If these steps didn't help you change your password, contact Apple Support.
If you forgot the answers to your Apple ID security questions - Apple Support
http://support.apple.com/en-us/HT201485
If you can't reset your security questions
If you couldn't send a reset email, don't have a rescue email address, or can't access email at your rescue email address, contact Apple Support. Apple may ask you to generate a temporary support PIN to verify your identity. After you reset your security questions, you might want to update your rescue email address.
- Matt M.
