i'm on my second iphone now as i broke my old one but i cannot remember my security questions from my first phone and i don't know ow to reset them?

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i'm on my second iphone now as i broke my old one but i cannot remember my security questions from my first phone and i don't know ow to reset them?

i'm currently on my second apple product now(my first was an ipod 4, now i am on to an iphone 4s), as i broke my first beyond repair. On my first ipod i had created myself an apple ID and security questions etc. shortly after i got my new phone i was able to log into my apple ID but i couldn't remember the answers to my security questions, a couple days ago i tried using the apple website to reset my questions but the link does not show up to send an email to my rescue email address to reset them and i don't know what to do, can anybody offer advice or know what to do?😕😟

thanks guys.

iPhone 4S, iOS 8.1.2

Posted on Jan 28, 2015 2:53 AM

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Answer 1

King_Penguin

Level 10

334,336 points

Jan 28, 2015 3:05 AM in response to jasmine_2408

If you aren't getting the reset link on the Password & Security section of your account on http://appleid.apple.com then you don't have a rescue email address on it (an alternate email address is different), and you won't be able to add one until you can answer your questions - you will have to contact Support in your country to get the questions reset.

Contacting Apple about account security : Contact Apple for help with Apple ID account security

If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html

When they've been reset you can add a rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses

Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID

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