Q: iphone 5s

Hi,

My iphone 5s has stopped allowing me to hear phonecalls in the conventional way. So, I can hear the phone ringing, but when I answer, I can't hear the person talking. The only way I can hear them is if i a) put the phone on loudspeaker, or b) put in headphones.

I've noticed that this started happening after I used headphones to take a call one day.

I don't know what to do - I've restarted, upgraded the software...

Does anyone have any suggestions?

Thanks so much.

Posted on Jan 28, 2015 9:35 AM

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Q: iphone 5s

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by razmee209,

razmee209 Jan 28, 2015 9:49 AM in response to agathadrein
Level 7 (33,827 points)

Jan 28, 2015 9:49 AM in response to agathadrein

If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone - Apple Support
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by agathadrein,

agathadrein Jan 28, 2015 9:54 AM in response to razmee209
Level 1 (0 points)

Jan 28, 2015 9:54 AM in response to razmee209

Thanks for the link. I've tried following that prompt before, but I'm afraid that isn't the problem.

It's not that I can't hear them clearly, it's that I can't hear anything at all -- no problem with the sound quality, but rather no sound in the first place.
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by ManSinha,

ManSinha Jan 28, 2015 9:58 AM in response to agathadrein
Level 6 (10,262 points)

iPhone

Jan 28, 2015 9:58 AM in response to agathadrein

Turn off VoLTE in settings if it is on
Settings - Cellular - LTE - Switch to Data only
Reset the phone and see if that changes things
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by razmee209,

razmee209 Jan 28, 2015 10:03 AM in response to agathadrein
Level 7 (33,827 points)

Jan 28, 2015 10:03 AM in response to agathadrein

agathadrein wrote:

Thanks for the link. I've tried following that prompt before, but I'm afraid that isn't the problem.

It's not that I can't hear them clearly, it's that I can't hear anything at all -- no problem with the sound quality, but rather no sound in the first place.

use the side control and turn the volume up - look at the screen as your doing so, does it say ringer or headphones as your adjusting the volume.
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Q: iphone 5s

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by razmee209,

by agathadrein,

by ManSinha,

by razmee209,

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