Have strange bug on iPhone 4s (bug type 110)

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Level 1

5 points

Have strange bug on iPhone 4s (bug type 110)

I want to give as much detail as I can, because I feel that I've been stuck with this for a week now, and I don't know what to do.

I have an iPhone 4s running iOS 8.1.2

This phone was my brothers for about 1 and a half or so, and I've now had it for about 4 months (so it's safe to assume it's out of warranty). Had no problems with it at all. Neither of us had.

I've never dropped my phone, never put it in water, never done anything wrong with it. But early last week my Phone crashed (turned itself off). I thought maybe I was using it too much, and had too many apps open. So I put it down for the night. The next day, I turned it on and the Apple logo cam up as normal, but it shut itself off. Then it tried to turn itself on again (back to the Apple logo screen).

I didn't know what was going on, so I plugged it into my iTunes. It was fixed (or so I thought). It turned on. Great!. Later that day, it happened again, it crashed (turned itself off). But it was worse. It was stuck in this loop for a while. So I plugged it into my iTunes again but it didn't work. I restored my iPhone back to iOS 8.1.2 and restored all my content.

This has happened a few times now, and I'm sick of trying to fix it.

I found a diagnostic log. Here it is (in its entirety):

{"os_version":"iOS 8.1.2 (12B440)","bug_type":"110"}

Incident Identifier: 95F45FB4-E59A-4CA6-9AE7-C3B03C1B55FC

CrashReporter Key: 7e22639f785dda54565bdc7bc3df3cf7de4feb8e

Hardware Model: iPhone4,1

Date/Time: 2015-01-28 17:58:50.198 +0000

OS Version: iOS 8.1.2 (12B440)

panic(cpu 0 caller 0x8b9d09dd): "IOP client requested panic: iop_nmi_handler: NMI "

Debugger message: panic

OS version: 12B440

Kernel version: Darwin Kernel Version 14.0.0: Mon Nov 3 22:25:03 PST 2014; root:xnu-2783.3.22~1/RELEASE_ARM_S5L890X

Kernel slide: 0x000000000ac00000

Kernel test base: 0x8ac01000

Boot : 0x54c922fb 0x00000000

Sleep : 0x00000000 0x00000000

Wake : 0x00000000 0x00000000

Calendar: 0x54c92330 0x0005efaa

Panicked task 0x8c287c60: 80782 pages, 125 threads: pid 0: kernel_task

panicked thread: 0x8021d740, backtrace: 0xe56fbe3c

0x8acad965

0x8acadcc5

0x8ac1d4cd

0x8b9d09dd

0x8aef6bed

0x8b9d0ca3

0x8aef8ead

0x8ac3ec4f

0x8aef8ead

0x8ac3ec4f

0x8acab59c

Task 0x8c287c60: 80782 pages, 125 threads: pid 0: kernel_task

Task 0x8c287948: 688 pages, 3 threads: pid 1: launchd

Task 0x8c287000: 718 pages, 27 threads: pid 17: UserEventAgent

Task 0x8c287318: 1201 pages, 27 threads: pid 19: CommCenter

Task 0x8f24c630: 496 pages, 5 threads: pid 22: mstreamd

Task 0x8f24c318: 223 pages, 3 threads: pid 23: iaptransportd

Task 0x8f24c000: 438 pages, 14 threads: pid 24: configd

Task 0x8f438c60: 257 pages, 4 threads: pid 25: lockdownd

Task 0x8f438948: 699 pages, 7 threads: pid 26: imagent

Task 0x8f438630: 1048 pages, 10 threads: pid 27: atc

Task 0x8f438318: 252 pages, 3 threads: pid 28: fairplayd.H1

Task 0x8f438000: 49 pages, 1 threads: pid 29: aggregated

Task 0x8f508c60: 35 pages, 1 threads: pid 30: routined

Task 0x8f508630: 145 pages, 1 threads: pid 32: OTACrashCopier

Task 0x8f508000: 155 pages, 3 threads: pid 34: prdaily

Task 0x8f541c60: 67 pages, 1 threads: pid 35: installd

Task 0x8f541948: 1151 pages, 14 threads: pid 36: mediaserved

Task 0x8f541000: 178 pages, 7 threads: pid 39: syslogd

Task 0x8f75e630: 653 pages, 10 threads: pid 42: identityservices

Task 0x8f75e318: 5985 pages, 48 threads: pid 43: SpringBoard

Task 0x8f79fc60: 226 pages, 5 threads: pid 45: wirelessproxd

Task 0x8f79f948: 55 pages, 1 threads: pid 46: familynotificati

Task 0x8f79f000: 96 pages, 1 threads: pid 49: touchsetupd

Task 0x8fa10c60: 93 pages, 1 threads: pid 50: fud

Task 0x8fa10948: 203 pages, 6 threads: pid 51: fseventsd

Task 0x8fa10630: 128 pages, 1 threads: pid 52: AppleIDAuthAgent

Task 0x8fa10000: 80 pages, 1 threads: pid 54: healthd

Task 0x8f8ff948: 178 pages, 2 threads: pid 56: powerd

Task 0x8f

(Wow. that was a pain to type out.)

Since I've restored my iPhone a few times, I doubt the problem is to do with the software. (Unless it's to do with 8.1.2)

I don't know.

Anyway, any help would be great. Would love to know what is happening, why and what I can do.

Thanks guys.

(P.S Why don't apple have an email to contact?)

(P.S.S I hope none of that information in the diagnostics is personal.)

(P.S.S.S Don't know if this is the best category to put this. Didn't know where else to go)

iPhone 4S, iOS 8.1.2

Posted on Jan 28, 2015 11:40 AM

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Answer 1

Best reply

MegaBrain365 Author

Level 1

5 points

Jan 29, 2015 9:32 AM in response to MegaBrain365

I assume everybody has lost interest, but that's okay. I'm still going to keep everyone updated in case someone has the same issue and stumbles upon this.

So I went to Ireland's version of an Apple store. Not helpful. Told me to update to iOS 8.1.3 and that they don't do repairs there.

So I'm going to update my phone now and I'll post again later

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Answer 2

deggie

Level 10

167,177 points

Jan 28, 2015 12:32 PM in response to MegaBrain365

Has the battery been replaced in this iPhone?

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Answer 3

MegaBrain365 Author

Level 1

5 points

Jan 28, 2015 12:47 PM in response to deggie

No it hasn't. Is that the problem or the solution?

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Answer 4

deggie

Level 10

167,177 points

Jan 28, 2015 12:51 PM in response to MegaBrain365

It may be. Make a Genius Bar appointment at your nearest Apple Store and have them check it.

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Answer 5

Jan 28, 2015 12:54 PM in response to MegaBrain365

MegaBrain365 wrote:

(P.S Why don't apple have an email to contact?)

(P.S.S I hope none of that information in the diagnostics is personal.)

(P.S.S.S Don't know if this is the best category to put this. Didn't know where else to go)

Because there are over a billion Apple products in regular use. Can you imagine sorting the email from from even a small fraction of these users? And actually, Apple does have email contacts, but not for tech support. They DO have chat line support, telephone support, in-person support at genius bars in Apple stores and this user-helping-user Apple Support Community. As well as thousands of Knowledge Base articles accessible at apple.com/support.
I didn't see anything personal. But I also didn't see anything useful, except to Apple. If you had "send diagnostics" enabled they have gotten a copy of the panic log.
This category ("using iPhone") is fine. "iPhone hardware" would work also. But anything with 'iPhone" in it will be seen by the active members.

I'll also mention that you did the right thing putting a description of the problem in the subject. That helps filter it to the right people.

And deggie's question is the right direction. Most likely your phone has a hardware problem, and he's trying to narrow down the options.

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Answer 6

tabtx

Level 1

14 points

Jan 28, 2015 12:58 PM in response to MegaBrain365

One of my coworkers replaced their battery themselves with a kit for 20-30 dollars. The phone is working fine now. I would suggest you make an appointment to know exactly, or if you don't care too much about 20-30 bucks a new battery wouldn't hurt.

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Answer 7

MegaBrain365 Author

Level 1

5 points

Jan 28, 2015 1:03 PM in response to deggie

deggie

It may be. Make a Genius Bar appointment at your nearest Apple Store and have them check it.

Okay. I'll look into it. That wasn't my first option because I think I know what they're going to do.

I feel like they're going to ask me how long I've had it.

It'll be out of warranty.

They'll send it away

I'll have to pay 50 quid

And I won't find out how I got the problem

I live in Dublin by the way, don't actually think we have a genius bar. We have Apple stores alright.

Will I have to pay if it's not covered by the warranty?

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Answer 8

Jan 28, 2015 1:04 PM in response to tabtx

tabtx wrote:

One of my coworkers replaced their battery themselves with a kit for 20-30 dollars. The phone is working fine now. I would suggest you make an appointment to know exactly, or if you don't care too much about 20-30 bucks a new battery wouldn't hurt.

That's one option, but we get posts regularly from people who replaced the battery themselves, and broke the phone in the process. It isn't something for the average user to do; Apple's view is that there are no user-serviceable parts in an iPhone. DIY also eliminates any chance of in or out of warranty service on the phone, as Apple will not touch any iPhone that has been opened. Apple will replace the battery for free if the phone is still in warranty, and for $79 out of warranty. I realize that's more than a DIY repair, but it includes a new 90 day warranty and allows you to continue getting Apple support.

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Answer 9

MegaBrain365 Author

Level 1

5 points

Jan 28, 2015 1:05 PM in response to Lawrence Finch

Lawrence Finch wrote:

Because there are over a billion Apple products in regular use. Can you imagine sorting the email from from even a small fraction of these users? And actually, Apple does have email contacts, but not for tech support. They DO have chat line support, telephone support, in-person support at genius bars in Apple stores and this user-helping-user Apple Support Community. As well as thousands of Knowledge Base articles accessible at apple.com/support.

I didn't see anything personal. But I also didn't see anything useful, except to Apple. If you had "send diagnostics" enabled they have gotten a copy of the panic log.

This category ("using iPhone") is fine. "iPhone hardware" would work also. But anything with 'iPhone" in it will be seen by the active members.

Thanks.

I'm new to this forum (if you can't tell by my account). I hope I'm using the right etiquette.

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Answer 10

tabtx

Level 1

14 points

Jan 28, 2015 1:07 PM in response to Lawrence Finch

I definitely wouldn't do a DIY repair on my iPhone 6, but an iPhone 4s is most likely out of warranty by now and if it was me I would risk the DIY repair because I'm confident in my abilities. I do understand some people wouldn't feel comfortable performing their own replacement though.

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Answer 11

Jan 28, 2015 1:07 PM in response to MegaBrain365

There's no Apple store in Dublin. The nearest appears to be in Belfast.

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Answer 12

deggie

Level 10

167,177 points

Jan 28, 2015 1:07 PM in response to MegaBrain365

If you have an Apple Store you have a Genius Bar. Use of the Genius Bar is free. They will check the phone and give you the results. If the phone has a kaput battery they will offer to replace it for the equivalent of $79 USD. If it is other hardware damage they will do an out-of-warranty replacement for the equivalent of $149 USD. There will be a 90 day warranty following either choice.

If you choose to buy a battery and put it in yourself just get it back from them and do so. Keep in mind if it turns out it is not the battery you will no longer be eligible for an out-of-warrany replacement.

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Answer 13

Jan 28, 2015 1:08 PM in response to MegaBrain365

You're doing fine. And welcome to ASC.

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Answer 14

tabtx

Level 1

14 points

Jan 28, 2015 1:09 PM in response to MegaBrain365

If I remember correctly they will tell you what is wrong and quote you a price before doing any repairs. Although I live in Texas, they might do it differently in Dublin.

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Answer 15

MegaBrain365 Author

Level 1

5 points

Jan 28, 2015 1:15 PM in response to deggie

We do have different types of Apple stores here but that doesn't matter. I can go in and talk to them about it.

But do we even know if it is the battery that's the problem?

I put bug type 110 because I thought that would be a good "keyword" will searching, I thought it could be important.

I did a little google-ing of "bug type 110" and I've found nothing conclusive. And they're isn't much information online about it (or at least, not that I've found)

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