k1watt
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Q: Help, Upgraded to Yosemite and now my HP Laser jet 1320 printer will not work!

Two days ago I upgraded to Yosemite on my Imac. Now my HP 1320 Laser jet will not print at all!!! I need a printer for my eBay business ASAP and this is not good. The printer is a driver version 19.8 Is it compatible with the new program? I am so frustrated.

iMac, OS X Yosemite (10.10.1)

Posted on Jan 28, 2015 5:18 PM

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k1watt

Q: Help, Upgraded to Yosemite and now my HP Laser jet 1320 printer will not work!

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  • by alex_h1,

    alex_h1 alex_h1 Jan 30, 2015 9:01 AM in response to k1watt
    Community Specialists
    Jan 30, 2015 9:01 AM in response to k1watt

    Hello k1watt,

     

    Thanks for using Apple Support Communities.

     

    From your post I see that you're unable to print to your HP LaserJet 1320 series after upgrading to Yosemite on your Mac.  I defintely understand how frustrating this is, especially since printing is vital to your business.  The printer driver version 19.8 is the most current version available.  To troubleshoot the issue however where you're unable to print, please follow the steps in the article below.

     

    USB printers and Bonjour-enabled network printers

    Follow these steps until the issue is addressed:

    1. Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel.Note:If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
    2. Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
    3. UseSoftware Update to find and install the latest available updates. If an update is installed, see if the issue persists.
    4. Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
    5. Deletethe affected printer, thenaddthe printer again.

    If the issue persists, try these additional steps:

    1. Resetthe printing system, then add the printer again.
    2. If the issue still persists,resetthe printing system again. Download and installyour printer's drivers. Then, add the printer again.
    3. Contact the printer vendor or visit their website for further assistance.

     

    Troubleshooting printer issues in OS X - Apple Support

     

    OS X: Printer and scanner software available for download - Apple Support

     

     

    Take care,

    Alex H.