Brand new pro shuts itself down after 30 seconds

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Level 1

0 points

Brand new pro shuts itself down after 30 seconds

Help please!

I bought Mac Pro two months ago and have used it mainly for pages, internet browsing and watching movies from my external hard drive. Since I've had it, it has gone to sleep (black screen) after just a few minutes of not touching the keyboard and takes almost a minute to wake up again when i try to rouse it by touching a key or space bar or use mousepad - really annoying if writing or presenting a lecture!

Now, it shuts itself down about 30 seconds after switching it back on again. It opens up to a black screen with the Apple loading sign, the browser appears with 'chrome wasn't shut down properly' and then the computer switches itself off again. I can't get it to stay on long enough to check any settings. It's only two months old and has maximum storage.

I didnt purchase any additional virus software - could it be a virus? Or just a faulty machine?

Also - I bought it in the US with extended warranty but no additional insurance.. I live in the uk but am currently in India and so cant take it to an apple store. Am I covered with warranty?

Thanks.

MacBook Pro with Retina display, Mac OS X (10.7.5)

Posted on Jan 28, 2015 10:25 PM

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Answer 1

zenver

Level 1

4 points

Jan 28, 2015 10:27 PM in response to SpecialNeets

Why aren't you on the latest update?

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Answer 2

MattyEss

Level 1

14 points

Jan 28, 2015 11:12 PM in response to SpecialNeets

Covered by AppleCare world wide. Take it back.

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Answer 3

John Galt

Level 10

156,326 points

Jan 28, 2015 11:33 PM in response to SpecialNeets

- could it be a virus?

No.

Power or other problems related to unexpected system sleep, shutdown, lights or fans call for anSMC reset. Read all the steps.

Before Resetting the SMC

Try each of the following steps in this order before you reset the SMC. Test the issue after completing each troubleshooting step to determine if the issue still occurs.

Press Command + Option + Escape to force quit any application that is not responding.
Put your Mac to sleep by choosing the Apple () menu from the upper-left menu bar and then choosing Sleep. Wake the computer after it has gone to sleep.
Restart your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Restart.
Shut down your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Shut Down.

Resetting the SMC on portables with a battery you should not remove on your own

Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if it's not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time. The power adapter indicator light may cycle off / on once.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.

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Answer 4

thomas_r.

Level 7

32,031 points

Jan 29, 2015 3:09 AM in response to zenver

zenver wrote:

Why aren't you on the latest update?

Just to clarify, this has nothing to do with the version of Mac OS X that is in use. There is no need to update or upgrade the system to deal with this problem, and doing so while the system is having problems is never a good idea unless those problems are specifically addressed by the fixes contained in the update.

If John's suggestion does not help, this may be a hardware issue that will need to be fixed by Apple.

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Answer 5

SpecialNeets Author

Level 1

0 points

Jan 29, 2015 5:59 AM in response to zenver

I double checked and its actually Yosemite OX 10.10.1... Should be the most up-to-date?

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Answer 6

SpecialNeets Author

Level 1

0 points

Jan 29, 2015 6:03 AM in response to thomas_r.

Thanks for the heads up - I double checked and its actually Yosemite OX 10.10.1... Should be the most up-to-date. Very annoying, had my old mac since 2008 and never a problem! I'm in south India for the next month and only re-sellers here I think.

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Answer 7

SpecialNeets Author

Level 1

0 points

Jan 29, 2015 6:12 AM in response to John Galt

Thanks John!

Unfortunately I can only close the apps in time for it to shut down.. If I put it on 'sleep' or re-start' it dies before I get the chance to reboot. No joy after shutting it down myself either.

I followed the second part of SMC reboot as suggested but the light in the MagSafe power cable didn't flicker and same problem after switching back on - dies within 30 secs.

Will be in India for the next month and needed to work remotely. This was last hope!

Thanks for trying.Any other suggestions gratefully received!

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