Hi
I have installed ARD 3.7 on my Yosemite Mac, during the install the App Store was running and somehow it downloaded and installed ARD 3.8 at the same time. I don't know where it all went wrong!
Anyway the App Store indicates that ARD 3.8 is downloaded but the ARD on my system is 3.7.2.
How can I re-download the ARD 3.8?
Hey stigc56,
Sorry to hear you are having this issue with your update. If you need to redownload ARD 3.8 from the Mac App Store, you may find the steps outlined in the following article helpful:
Download past purchases - Apple Support
You also find the following article about the 3.8 update useful:
About Remote Desktop Admin 3.8 - Apple Support
Cheers,
- Brenden
Hello Brenden
I have just answered you quite harsh I think.
But your answer doesn't help me at all.
I bought ARD on a disc some years ago. Now I want to use it again, and the whole installation process is so time consuming.
First of all: You can't install the old ARD on your Yosemite Mac!
I did all kind of tricks, suggested by other people in the same situation, to get the newest version - I think ARD 3.7.2 - on my desktop but somehow I started App Store at the same time.
So trying to install version 3.7.2 while downloading and installing 3.8 left me with a corrupt installation.
Finally I managed to get 3.7.2 working, so now I just have to remove the receipt that AppStore planted in my system when I downloaded ARD 3.8 the first time, a receipt that indicates that ARD 3.8 is on my system, which it is not.
I know this sounds complicated, but that's just how working with computers are! Right?
So can you try help me right this time, and don't throw an article about apps on iPhones and starting iTunes and all that at me!
Then I will be very happy!
Hi stigc56,
Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action
Regards,
- Brenden
How do I download ARD 3.8 again?
