theisuueis
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Q: Apple TV update 7.0.3 connection drops

Since updating my Apple TV to 7.0.3 I have regular connection drops to the point where I can't even watch a film. The message of 'you're not connected to the network' comes up usually after 1/2 an hour or so. Sometimes it just locks with a black screen. It is not a network connection issue and my computer still functions with the wifi during this period. I've tried reconnecting to the network, restarting, resetting etc. without any luck. This has only started since the 7.0.3 update. Any help appreciated.

Posted on Jan 29, 2015 7:39 AM

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theisuueis

Q: Apple TV update 7.0.3 connection drops

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  • by brenden dv,

    brenden dv brenden dv Jan 31, 2015 9:31 AM in response to theisuueis
    Community Specialists
    Jan 31, 2015 9:31 AM in response to theisuueis

    Hello theisuueis,

     

    I'm sorry to hear you have been having these issues with your Apple TV. It sounds like you have been on the right track with your troubleshooting.  Given the troubleshooting you have already done and the fact that the issue appears to have started after an update, you may want to try doing a full restore of your Apple TV, either from the menu or via a direct connect to iTunes (apologies if you have already done so):

     

    Apple TV (2nd and 3rd generation): Restoring your Apple TV - Apple Support

     

    Sincerely,

    - Brenden

  • by theisuueis,

    theisuueis theisuueis Feb 2, 2015 5:48 AM in response to brenden dv
    Level 1 (0 points)
    Feb 2, 2015 5:48 AM in response to brenden dv

    Thank you for the response brenden dv.

     

    I have done everything possible to try and resolve the issue including restoring and the issue is very much with the update or something at Apple's end. Hopefully they will resolve the issue soon.

  • by sf.lee,

    sf.lee sf.lee Feb 5, 2015 3:32 AM in response to theisuueis
    Level 1 (0 points)
    Feb 5, 2015 3:32 AM in response to theisuueis

    I have got similar problem here after updating my ATV3 to 7.0.3.


    And sometimes AirPlay menu disappears from my other iDevices running 8.1.3. I have to unplug the Apple TV to have AirPlay work again.

  • by enano2054,

    enano2054 enano2054 Feb 21, 2015 9:51 PM in response to sf.lee
    Level 1 (0 points)
    Feb 21, 2015 9:51 PM in response to sf.lee

    I Have the same problem since going to 7.0.3. I have tried everything you have tried.

  • by Nathan Mohammed,

    Nathan Mohammed Nathan Mohammed Feb 22, 2015 1:40 PM in response to theisuueis
    Level 1 (0 points)
    Feb 22, 2015 1:40 PM in response to theisuueis

    I too am experiencing regular connection drops after updating my ATV3 from firmware 7.0.2 to 7.0.3. This issue never occurred before on my ATV and none of my other wireless devices are being disconnected. The only thing that has changed is the firmware. I hope a fix is released soon.

  • by McCaffertee,

    McCaffertee McCaffertee Feb 22, 2015 3:39 PM in response to theisuueis
    Level 1 (8 points)
    Mac OS X
    Feb 22, 2015 3:39 PM in response to theisuueis

    Me too... I only notice it with Music, watching Movies seems OK.  While using iTunes (airplay streaming) from the Macbook Pro, the ATV3 shuts off (light goes off). This just started after the last update.  I have restarted, but not tried the Restore... will try that now!

  • by Action2098,

    Action2098 Action2098 Feb 26, 2015 7:31 PM in response to theisuueis
    Level 1 (0 points)
    Feb 26, 2015 7:31 PM in response to theisuueis

    I have this same issue with my 3rd gen ATV.  I Actually just left the Genius Bar at the Apple Store and the person who helped me was little to no help.  He said himself he thought it was a software issue and said they could sell me another one for 59$ if I was to turn my defective unit it.  Naturally I opted out of that choice because the hardware connection still works And I'll upgrade to the 4th gen once that is released, not another 3rd gen.  To top it all off the genius rep couldn't locate a micro usb cable at their store for troubleshooting!  Mind you, I drove over an hour each way to get to my apt tonight and for what?  For nothing But a waste of time.  This is horrible service and once again Apple has released another update that breaks the service they can't support!  My advice to all of you with this issue Is to connect via Ethernet until they release the next update comes and hopefully it will resolve this issue.  Do not replace your ATV!  Having said that, cross your fingers that nothing else breaks with that release.

  • by mikebenarnold,

    mikebenarnold mikebenarnold Feb 27, 2015 10:31 AM in response to brenden dv
    Level 1 (0 points)
    Feb 27, 2015 10:31 AM in response to brenden dv

    The problem with this recommendation is that restoring to factory settings automatically updates to the latest software - which is the root cause of the issue, so this solves nothing! Is there any Apple representative in this forum who can comment on an ETA for a fix? Also, is there a way to disable the automatic update feature so that a factory restore does not then load version 7.0.3??

  • by Action2098,

    Action2098 Action2098 Feb 27, 2015 11:01 AM in response to mikebenarnold
    Level 1 (0 points)
    Feb 27, 2015 11:01 AM in response to mikebenarnold

    Exactly!  I have done a lot of research in this and to my knowledge there is no way to back date or uninstall the software upgrade.   For those of you that do not have the option of hardwiring the Apple TV this issue is rendering the device useless. Apple support, please reply to this issue.

  • by enano2054,

    enano2054 enano2054 Feb 27, 2015 11:16 AM in response to Action2098
    Level 1 (0 points)
    Feb 27, 2015 11:16 AM in response to Action2098

    Mine is connected via Ethernet and still has the same issues. The only time is works is after disconnecting the power, then it goes back to crap after a few hours.

  • by gophins134,

    gophins134 gophins134 Feb 28, 2015 8:22 PM in response to theisuueis
    Level 1 (0 points)
    Feb 28, 2015 8:22 PM in response to theisuueis

    I too have had the same connection problems with all 3 Apple Tv's in our home.   It takes forever to connect to a purchased movie in my library as well as just freezing up when trying to "Resume" a movie.  This has only started since the 7.0.3 update. I have tried EVERYTHING to include factory resets.  This "IS" a problem with Apple's latest updat 7.03!  Apple please fix!