iTunes extremely slow in "Extracting software"

I currently have iTunes 12.0.1.26 installed on Window 7 64bit.


After connecting my iPhone 5 last night, iTunes stated that there was an upgrade to IOS. When attempting to install the upgrade if failed with an error. I don't recall exactly what it was, but my phone is completely dead now.


When I connect my iPhone iTunes states that it needs to be restored, but nothing happens.


iTunes currently has a status bar on top that states "Extracting software" and the progress bar is moving extremely slowly.


It has been more then 6 hours and it is about 30% done.


Why would this take so long?

iPhone 5s

Posted on Jan 29, 2015 10:49 AM

Reply
12 replies

Oct 29, 2017 3:27 PM in response to Usmanayub07

Thank you so much, this helped me restore/factory reset my ipad2. The restore was failing at the 'extracting software' step, my ipad was unusable for months! After reading this, I disabled Sophos antivirus and the factory reset completed succesfully. FINALLY! Can't believe how simple it was, but I just coud'nt find the answer before!

Thanks again.

Feb 1, 2015 6:03 AM in response to wimuggs

Hi wimuggs,


Thanks for contributing to the Apple Support Communities.


It sounds like your iPhone needs to be restored after an update wasn't applied correctly. I know it can be frustrating to have unexpected issues after a software update.


It can be difficult to say why the restore process is taking so long, and if it did not complete, I recommend troubleshooting your computer and iPhone starting from step 3 in this guide:


Resolve iOS update and restore errors in iTunes - Apple Support


Sincerely,


Jeremy

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iTunes extremely slow in "Extracting software"

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