TerryMaloney
Level 1 (0 points)

Q: Apple ID pw works for eveything except iCloud, which rejects it.

Cannot access iCloud from iPhone and iPad.  It rejects my Apple ID password, which works for everything else Apple.  Tried some of my frequently used passwords, none work.  How do I back door iCloud to change its password?

iPhone 5, iOS 8.1.2

Posted on Jan 29, 2015 10:53 AM

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TerryMaloney

Q: Apple ID pw works for eveything except iCloud, which rejects it.

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  • Helpful answers

  • by Newbie314,Helpful

    Newbie314 Newbie314 Jan 29, 2015 12:15 PM in response to TerryMaloney
    Level 1 (75 points)
    Jan 29, 2015 12:15 PM in response to TerryMaloney

    Hi TerryMaloney,

    Are you already signed into iCloud on those devices, or are you trying to sign in for the first time?

     

    If they're already signed in but are not accepting your password, this sounds like you might have two different Apple accounts -- one that was formerly using the email address you currently use with your new account (I know, it sounds confusing).  If this is the case, then you may actually be signed into a different iCloud account than you think you are.  Try these steps:

    If you're asked for the password to your previous Apple ID when signing out of iCloud - Apple Support

     

    If you're trying to sign into iCloud for the first time, and the Apple ID and password aren't being accepted try signing in at myappleid.com on one of those devices to make sure you have the correct email and password. 

  • by TerryMaloney,

    TerryMaloney TerryMaloney Jan 29, 2015 12:47 PM in response to Newbie314
    Level 1 (0 points)
    Jan 29, 2015 12:47 PM in response to Newbie314

    Hi and thanks, Newbie314.

     

    I have an iCloud account.  I must have created new pw when I set up iCloud.  Created with iPhone.  May have happened the first time I connected with iPad.  I would cancel it and start over if I didn't  get a warning that doing so would wipe out everything on my phone.

  • by Newbie314,

    Newbie314 Newbie314 Jan 29, 2015 1:01 PM in response to TerryMaloney
    Level 1 (75 points)
    Jan 29, 2015 1:01 PM in response to TerryMaloney

    When you sign out of iCloud it should give you the option to keep the data on your phone/iPad so that when you sign into your new account the data will be merged with the new account.  Will it let you sign out of the old account in Settings > iCloud?

  • by TerryMaloney,

    TerryMaloney TerryMaloney Jan 29, 2015 1:10 PM in response to Newbie314
    Level 1 (0 points)
    Jan 29, 2015 1:10 PM in response to Newbie314

    It says "If you sign out of your account, all Photo Stream photos and Documents & Data stored in iCloud will be removed from this iPohne."  Makes me gun shy.