Photos & Camera / Photo Library Storage Bug?

Question

Level 1

1 points

Photos & Camera / Photo Library Storage Bug?

I have 3.3 GB of phantom photos and videos in my Photos App. I have removed all photos and videos from my iPhone. Settings > General > Usage > Storage / Manage Storage > Photos & Camera still reports 3.3 GB of storage is being used.

I have made sure that all photos and videos have also been removed from the "Recently Deleted" album in the Photos App.

I have made a local backup using iTunes on my Mac, Restored iPhone to iOS 8.1.3 and then Restored Backup from iTunes on my Mac. No content in the Photos App, but the storage is still being taken up.

I made an Apple Support call and the only advice they could give me was to restore my iPhone and set it up as a new device.

This bug was in iOS 8.1.2 and remains in 8.1.3

- Kyle

iPhone 5s, iOS 8.1.3

Posted on Jan 29, 2015 11:28 AM

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Answer 1

Jan 29, 2015 11:37 AM in response to Kyle Edmonds

Yes, that is strange. When you're in the Manage Storage section of Settings, tap on 'Photos & Camera' and it should show you a breakdown of which parts of the app are using storage.

It's possible that the corruption is in the app data somewhere, so the issue may always come back after restoring from a backup. However, I'd be curious to see if the same issue persists after erasing all content and settings then restoring from an iCloud backup (rather than iTunes backup). Since iCloud downloads photos AFTER the settings have been restored (as opposed to iTunes, which restores settings and photos at the same time), it might recognize that no photos are supposed to be downloaded and the Manage Storage section of your Settings may display properly. Just a suggestion.

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Answer 2

ManSinha

Level 6

12,171 points

Jan 29, 2015 11:37 AM in response to Kyle Edmonds

Are you using a PC or Mac for the iTunes portion?

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Answer 3

Kyle Edmonds Author

Level 1

1 points

Jan 29, 2015 11:42 AM in response to Newbie314

The break down of the Photos & Camera storage are as follows:

Photo Library: 3.3 GB

My Photo Stream: 1.8 MB

Shared PhotoStream: 4.5 KB

___________________________________________________

I'm using a MacBook Air running OS 10.10.2; iTunes 12.0.1.26

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Answer 4

Feb 21, 2015 11:46 AM in response to Kyle Edmonds

Same problem here. I have 25GB of ghost images. Do someone hace any fix for this?

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Answer 5

nchai

Level 1

4 points

Feb 21, 2015 2:51 PM in response to ManojoFilms

Similar problem here, I have 2.2 GB of Ghost Storage. The issue I'm confused is whether I have this storage to be used or its locked out since the OS thinks that memory is not available for usage.

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Answer 6

joan19

Level 1

5 points

Mar 16, 2015 3:37 PM in response to Kyle Edmonds

Set older date...go to deleted pictures and delete it again :-)

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Answer 7

Jul 6, 2015 10:49 AM in response to joan19

Its strange, i just set my date to something in 2002, first time i loaded photos it crashed. I loaded it again and deleted the only one photo i had. Then restored the date and checked memory usage, and voila the excess memory was gone. Thanks !

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Answer 8

sfenn

Level 1

26 points

Jul 7, 2015 2:23 AM in response to joan19

How do I set an older date?

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