keeterau
Level 1 (0 points)

Q: Unable to downgrade iCloud account

Hi there, I upgraded my iCloud account last month or so to 500GB but quickly realized that I didn't need that level of storage and wanted to return to the 200GB that I previously had. I followed the directions on my iPhone, iPad and my macbook found here. This was all well and good until I got to the selection portion and as you can see in the attached, I am unable to hit "DONE" when the 200GB option is selected.

 

How can I make this downgrade option happen, as I can't seem to do so on any of my devices? Thank you.

 

Screen Shot 2015-01-29 at 3.24.59 PM.png

iPhone 6 Plus, iOS 8.1.3

Posted on Jan 29, 2015 12:31 PM

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keeterau

Q: Unable to downgrade iCloud account

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  • Helpful answers

  • by Kappy,

    Kappy Kappy Jan 29, 2015 12:35 PM in response to keeterau
    Level 10 (271,667 points)
    Desktops
    Jan 29, 2015 12:35 PM in response to keeterau

    iCloud storage upgrades and downgrades

  • by keeterau,

    keeterau keeterau Jan 29, 2015 12:56 PM in response to Kappy
    Level 1 (0 points)
    Jan 29, 2015 12:56 PM in response to Kappy

    Thanks! That was actually linked in my original post, as I followed those directions but I'm still unable to hit "DONE" when choosing the downgrade option.

  • by GraemeW,

    GraemeW GraemeW Feb 20, 2016 3:19 AM in response to keeterau
    Level 1 (0 points)
    Feb 20, 2016 3:19 AM in response to keeterau

    I'm trying to downgrade from 200Gb to 50Gb, and the 'done' button is not available unless I choose the '5Gb free' option.  Not helpful when I have 15Gb of data.

     

    I was forced onto the 200Gb plan by Apple when they removed the 20Gb annual subscription that had been perfect for me.  Now that a 50Gb option exists, apparently I'm not permitted to choose it. 

     

    If someone is replying to this, please don't paste a link to the same 'how to' article that everybody has already read - just fix the form so that the 'done' button works when attempting to downgrade iCloud storage.

  • by Eric Root,

    Eric Root Eric Root Feb 20, 2016 10:57 AM in response to GraemeW
    Level 9 (73,332 points)
    iTunes
    Feb 20, 2016 10:57 AM in response to GraemeW

    Contact link bottom left.

     

    iCloud

  • by plabrin,

    plabrin plabrin Feb 21, 2016 8:15 AM in response to keeterau
    Level 1 (45 points)
    Feb 21, 2016 8:15 AM in response to keeterau

    Can you hover over the yellow triangles or double click on them to see what the warning is all about?

  • by GraemeW,

    GraemeW GraemeW Feb 21, 2016 3:42 PM in response to Eric Root
    Level 1 (0 points)
    Feb 21, 2016 3:42 PM in response to Eric Root

    The link just takes me to the iCloud page.  Yes, I have heard of iCloud, and yes, I've already read as many help articles, pages, and blogs as possible before coming here.  I've already tried re-installing iCloud on my PC to check whether I can change the storage setting there. 

     

    Here are some screen captures - to help convince Apple that I'm not making this up, and that I have actually heard of iCloud and do know how to access the settings:

    iCloud downgrade 1of2 22-02-2016.png

    ...Notice that the 'done' button is not available.

     

    For comparison, here is another screen capture:

    iCloud downgrade 2of2 22-02-2016.png

     

    Now the 'done' button is available, but only if I choose to go all the way back to the free 5Gb.  As I've already pointed out, this is not helpful when I have 2-3 times that already stored in iCloud.  Hovering over the yellow triangle does nothing - no 'tool tip', message, or anything else.

     

    So now that you have evidence in front of you from Apple's own iCloud control panel, is there even a slim chance that Apple will stop treating paying users like idiots and actually make an attempt to fix this? 

     

    (Hint: please do NOT try sending me another link to the same help pages that I've already read before coming to this forum!)

  • by Eric Root,

    Eric Root Eric Root Feb 22, 2016 12:10 PM in response to GraemeW
    Level 9 (73,332 points)
    iTunes
    Feb 22, 2016 12:10 PM in response to GraemeW

    Did you try contacting iCloud support using the link I posted?

  • by GraemeW,

    GraemeW GraemeW Feb 22, 2016 12:50 PM in response to Eric Root
    Level 1 (0 points)
    Feb 22, 2016 12:50 PM in response to Eric Root

    Yes, but haven't heard back from a human yet. I contacted them 2 days before trying to get help from this forum, and received an automated reply suggesting that community forums would be the best option.  Perhaps they think this forum is providing some help??