DMSinTexas
Level 1 (0 points)

Q: iMessage not working after update from app store

Two days ago I got a message that apps needed updating.  I did this and then I had to enter my passwords and sign in to my FaceTime.  However, it won't (1) accept my iCloud password and (2) my iMessages is offline.  How do I fix this?!?!

iMac with Retina 5K display, iOS 8.1.3

Posted on Jan 29, 2015 4:16 PM

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DMSinTexas

Q: iMessage not working after update from app store

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  • by jeremy_v,

    jeremy_v jeremy_v Feb 1, 2015 8:49 AM in response to DMSinTexas
    Community Specialists
    Feb 1, 2015 8:49 AM in response to DMSinTexas

    Hello DMSinTexas,

     

    Thanks for participating in the Apple Support Communities.

     

    If you're not able to sign into FaceTime, and iMessages is offline on your Mac, the troubleshooting tips at this link can help to fix it:

     

    FaceTime, Game Center, Messages: Troubleshooting sign in issues - Apple Support

     

    If you're seeing this behavior on your iOS device, try these steps first:

    Sign out and back in to iMessage and FaceTime

    1. Go to Settings > Messages > Send & Receive, tap your Apple ID, then tap Sign Out.
    2. Go to Settings > FaceTime, tap your Apple ID, then tap Sign Out.
    3. On your iPhone first, sign back in to iMessage and Facetime.
    4. Sign back in to iMessage and Facetime on your other devices.

    Reset your network settings

    Tap Settings > General > Reset > Reset Network Settings.

     

    You can find these steps at this link:

     

    If you can't send or receive messages on your iPhone, iPad, or iPod touch - Apple Support

     

    All the best,

     

    Jeremy

  • by DMSinTexas,

    DMSinTexas DMSinTexas Feb 2, 2015 6:18 AM in response to jeremy_v
    Level 1 (0 points)
    Feb 2, 2015 6:18 AM in response to jeremy_v

    It is asking for my iCloud password.  It won't accept my password.  My iMessage and FT works on my iPad and my phone.  I can only assume the iCould has something to do with it. It says my iMessage is offline.

  • by jeremy_v,

    jeremy_v jeremy_v Feb 2, 2015 4:02 PM in response to DMSinTexas
    Community Specialists
    Feb 2, 2015 4:02 PM in response to DMSinTexas

    Hi DMSinTexas, 

     

    Thank you for your reply. 

     

    Due to the nature of your issue, you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action. 

     

    Best Regards,

     

     

    Jeremy 

  • by DMSinTexas,

    DMSinTexas DMSinTexas Feb 2, 2015 5:16 PM in response to jeremy_v
    Level 1 (0 points)
    Feb 2, 2015 5:16 PM in response to jeremy_v

    Actually, all I had to do was go to my iMessages account and activate it.  For some reason after the updates from the app store, it deactivated my account and for another strange reason it would not accept my iCould password at the screen.

  • by jeremy_v,

    jeremy_v jeremy_v Feb 6, 2015 3:33 PM in response to DMSinTexas
    Community Specialists
    Feb 6, 2015 3:33 PM in response to DMSinTexas

    Hi DMSinTexas, 

     

    Thank you for replying to let us know the solution. 

     

    Cheers,

     

    Jeremy