ayoung1107

Q: Old address in icloud. Can not connect

I switched my work phone over to my personal phone. I changed my email address in the app store, etc. But now I can not connect to icloud. I shows the old email address and I do not have access to this email any more. Please help

iPhone 5

Posted on Jan 29, 2015 5:16 PM

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Q: Old address in icloud. Can not connect

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  • by judysings,

    judysings judysings Feb 1, 2015 9:12 AM in response to ayoung1107
    Community Specialists
    Feb 1, 2015 9:12 AM in response to ayoung1107

    Hi ayoung1107,

    If you have changed the email address that you want to use for your Apple ID, follow the steps in the resources below:

    Change your Apple ID - Apple Support
    http://support.apple.com/en-us/HT202667

     

    Change your Apple ID

    Learn how to change the email address that you use as your Apple ID.

     

    In most cases, your Apple ID is also the primary email address of your Apple ID account. You can change your Apple ID to any other email address you control, as long as it's not already in use as an Apple ID. If your email address ends with @icloud.com, @me.com, or @mac.com, it's already an Apple ID. 

    Use these steps to reset your Apple ID:

    1. Sign out of iCloud, the iTunes Store, App Store, FaceTime, Find My Friends, Find My iPhone, and iMessage on each device that uses your current Apple ID for these services.
    2. Go to My Apple ID.
    3. Select Manage your Apple ID and sign in. Forgot your password?
    4. Select Edit next to Apple ID and Primary Email Address.
    5. Enter the email address that you want to use as your Apple ID, then select Save Changes. Apple will send a verification email to that address.
    6. Open the email from Apple, then click Verify Now. Didn't receive the email?
    7. When the My Apple ID page opens, sign in with your new Apple ID email address and password. When you see a message that verification is complete, you can start using your updated Apple ID.
    8. Update the features and services that you use with Apple ID, so that each one is using your updated Apple ID.

    If you need to change the Apple ID that's signed in to your iOS device, use these steps to sign out, then back in with a different Apple ID.

     

    Last Modified:

    Cheers,

    - Judy