You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Paul V S
Paul V S Author
User level: Level 1
0 points

iMac 5k Screen Problems

Imagine my shock and horror at seeing a vertical line just pop up on the screen of my brand new iMac 5k today!


The line is persistent between restarts and I suspect a fault in the display. The machine is barely a week old and I was hardly expecting this after forking out over $3000 for an i7 model with 4Gb of graphics.


My freelance iOS development career is going into free fall. I don't want to continue using the machine because it's faulty and needs to be fixed. However, I live in Paraguay and bought the machine from the U.S. Apple Store and got it delivered via courier. It's going to cost a fortune sending it in for repairs (under the default one year warranty).


Anyone experiencing this? I haven't found any mention of iMac 5k screen problems on Google.


If anyone has experience with getting this type of fault fixed, please share it with me cause if I send it back, it's going to set me back lots of time and money.


Regards,User uploaded file

Posted on Jan 29, 2015 6:55 PM

Reply
Question marked as Top-ranking reply
User profile for user: seventy one
seventy one
User level: Level 7
27,442 points

Posted on Jan 30, 2015 1:16 AM

Study the terms of the warranty. You should find you are not responsible for carriage charges. Telephone the help line also given under warranty. There should be little or no charge for that either.

View in context
1 reply

iMac 5k Screen Problems

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up