ICARE WILL NOT HELP

Question

Level 1

0 points

ICARE WILL NOT HELP

Where can we complain, ICARE have refused to help us repair our I-phone they have told us we have the problems , volume control does not work, calls disconnecting etc, because the battery is swollen/split but as the serial number hardware and software are not the same they will not repair for us. ?

I bought the Iphone5 next door (Banana I.T. ) an Apple dealer, I have receipt. ? I am not trying to get anything free, I am quite prepared to pay, but I do not want to take the phone for a non authorized repair as they have advised us to do.

iMac, Mac OS X (10.6.8)

Posted on Jan 29, 2015 7:07 PM

Reply

Answer 1

KiltedTim

Level 10

226,140 points

Jan 29, 2015 7:14 PM in response to appleuser121

Absolutely no idea where you are, whether "Banana I.T." is an authorized distributor of iPhones, or who "ICARE" is.

Out of warranty replacement phones are not available in all countries.

Reply

Answer 2

appleuser121 Author

Level 1

0 points

Jan 29, 2015 7:29 PM in response to KiltedTim

I-care are authorized outlets in Thailand that will repair/replace Apple products. Just had a new battery for my mac book replaced there. Banana I.T. next door to the I-Care outlet is in the same group and authorized to sell Apple products. I have the receipt, I do not expect it to be repaired free it is now outside the warranty period.

I am happy to pay, but they won't repair/replace because the serial numbers do not match inferring I suspect that this is not the correct hardware. If that is the case WHY I paid full price from an authorized outlet (from the names on the receipt part of the same group of companies they are in) I smell a rat here. Why have we got hardware that does not have a correct serial number on, personnel there have suggested we get it repaired privately, this was bought as a present for my wife i am not going to have this phone worked on by anyone that is not authorized to.

Reply

Answer 3

KiltedTim

Level 10

226,140 points

Jan 29, 2015 7:56 PM in response to appleuser121

The only authorized distributors of the iPhone in Thailand are AIS, data, True Move, and their authorized agents. All support for the iPhone in Thailand is provided by the authorized carriers. There are no other authorized servicer of iPhones there.

Not all countries offer the option of out of warranty replacement phones. Take the phone to an authorize carrier. If you can't get a discounted out of warranty replacement there, then you're out of luck. It can not be repaired. Apple does not repair iPhones at all with the exception of screen replacements in some countries.

Reply

Answer 4

appleuser121 Author

Level 1

0 points

Jan 29, 2015 11:44 PM in response to KiltedTim

The parent company of I-care, I-beat (you can guess what apple products they sell) and Banana I.T. it seems is Comseven International Co Ltd, I must assume they are an authorized dealer of "True Move" as there is another receipt given at time of purchase from True Move as they were the chosen carrier.

Is it the case then if an Authorized distributor authorizes an agent then at that point the quality of service or product is of no concern of Apple. You can appreciate that an I-phone 5 32GB is not cheap and it seems this game with the agent of runaround has been going on for about 6 weeks (perhaps the story about the serial numbers not matching means nothing, I do not know) until the agent states they will not do anything, just when the warranty has run out.

Very UN-impressed with Apple Corporations position on this, obviously I will en-devour to make my case in other areas.

Reply

Answer 5

KiltedTim

Level 10

226,140 points

Jan 30, 2015 3:30 AM in response to appleuser121

Stop dealing with the "agent". Take it to True Move. Although Banana I.T. is undoubtedly authorized to sell the phone, they are not authorized to service the it. True Move is.

Reply

Answer 6

appleuser121 Author

Level 1

0 points

Jan 30, 2015 6:35 AM in response to KiltedTim

icare Hua-Hin is an authorized Apple service center, it is listed on the APPLE site, I have just found out that as the iphone 5 was purchased 21/12/2012 and I have checked the serial number, I am eligible for a free replacement battery. So we are at the original question they state that the system serial number should match the number inscribed inside the phone SHOULD IT ? and as it doesn't they won't accept the phone for repair/replacement whatever.

Reply

Answer 7

Jan 30, 2015 7:02 AM in response to appleuser121

appleuser121 wrote:

icare Hua-Hin is an authorized Apple service center, it is listed on the APPLE site, I have just found out that as the iphone 5 was purchased 21/12/2012 and I have checked the serial number, I am eligible for a free replacement battery. So we are at the original question they state that the system serial number should match the number inscribed inside the phone SHOULD IT ? and as it doesn't they won't accept the phone for repair/replacement whatever.

If the serial number engraved on the back of the device is different from the serial number that displays under Settings > General > About, then something has been tampered in your phone by an unauthorized service technician. That means your device is not eligible for service of any kind from Apple of Apple Authorized Service Providers.

If it came like that from an authorized retailer, take it up with that retailer. If you had anyone service the device, question them. It didn't come from the Apple factory like that.

Reply

Answer 8

Dec 11, 2015 2:53 AM in response to appleuser121

iCare Thailand ... what a crappy service !!

I cannot understand how Apple can agree with so many incompetence.

I brought my iMac 27" 3 months ago, already payed 15'000 Bahts ... and still waiting for diagnostic and fix !!!

c'mon Apple, can you give us finally some serious after-sales assistance here in Thailand

Gino / Hua Hin

Reply

Answer 9

nideat

Level 1

4 points

Jul 26, 2016 11:17 PM in response to appleuser121

มาเตือนค่ะ อย่าได้ใช้ apple ของบริษัทนี้เด็ดขาดค่ะ เป็น APPLE เก๊

เป็นเครื่องซังกะบ๊วบจากจีน เคยใช้ exchange มาแล้วใช้ได้แค่เดือนกว่าๆ ไม่ใช่เครื่องใหม่จากบริษัท apple นะคะ

มีคนคอมเพลนมาสินค้ามีปัญหาสารพัด ถึงได้ exchange ได้ในราคาถูก (12000) แต่ใช้ได้แป๊ปเดียว ซื้อของใหม่จาก Apple store ดีกว่าค่ะ

ไม่ใช่แค่มีพนักงานเป็น robot นะคะ ผลิตภัณฑ์ก็ห่วยทำให้เสียชื่อเสียงยี่ห้อ apple

อย่าไปเชื่อนะคะ ถ้าเขาให้ exchange เครื่องแล้วบอกว่าได้เครื่องใหม่คือเครื่องห่วยๆ ดูภายนอกก็ใหม่แต่ใช้งานได้แป๊ปเดียวค่ะ
do not use icare service in Thailand they are Robot cannot help youff and very important Do not! buy any apple product from icare because the product not real (from China) it will bring you problems as many people (they have many difference problems)

Reply