kfkaiser
Level 1 (4 points)
Desktops

Q: Cancel iphoto book order and reorder after fixing mistake, iphoto seems frozen

I Was loading a book and it went fine. Minutes later I noticed something I had to change. I could cancel 1st order before 90 minutes, but now my second corrected order will not go because my bank has already been charged with the first and now 2nd order is frozen on page with bar not quite to the end!

MacBook Pro with Retina display, OS X Mountain Lion (10.8)

Posted on Jan 29, 2015 10:23 PM

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kfkaiser

Q: Cancel iphoto book order and reorder after fixing mistake, iphoto seems frozen

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  • by Old Toad,

    Old Toad Old Toad Jan 30, 2015 9:05 AM in response to kfkaiser
    Level 10 (141,591 points)
    Mac OS X
    Jan 30, 2015 9:05 AM in response to kfkaiser

    You should be able to order again right away.  You could be ordering a different second book so CC company shouldn't block it.  The hang had nothing to do with the CC company blocking. 

     

    Force quit out of iPhoto ( ➙ Force Quit menu option) and go to you Account online and check the order status:

    AppleStoreAccountInfo.png

     

    Verify that the first order was cancelled.  If it was then reorder the book again. This time preview the book as described in this Apple document, iPhoto, Aperture: Previewing an order in iPhoto or Aperture - Apple Support, before ordering the book.  Keep the PDF file to compare with the printed copy when it arrives.

     

    If iPhoto hangs again while ordering the book try booting into Safe Mode, Mac OS X: Starting up in Safe Mode, and order from there.

    OTsig.png