voicemail not working
i am not able to touch on my voicemail button on my iPhone what should I do now ???
iPhone 5s iOS 8.1.2
iPhone 5s, iOS 8.1.2
User profile for user:
sterling r
User level:
Community Specialist
Hello there Zabir_B,
It sounds like you are tapping the voicemail button on your Phone app but it doesn't seem to go anywhere or do anything. I would recommend for you the following article which mentions this symptom, named:
Get help with visual voicemail on your iPhone
- Restart your iPhone.
- Check for a carrier settings update.
- Update your iPhone to the latest version of iOS.
- Make sure that your voicemail is set up. You can check this by dialing your phone number from your iPhone.
- Make sure that you have a good cellular network connection. You can check this by tying to make an outgoing call.
- Call your iPhone from another phone and try to leave yourself a voicemail.
- Reset your network settings by tapping Settings > General > Reset > Reset Network Settings.
- Reset your voicemail password.
- Contact your carrier and make sure that you have the voicemail feature on your plan.
If you insert a new SIM card, you might lose the visual voicemails that are saved on your iPhone.
Thank you for using Apple Support Communities.
All the best,
Sterling