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Feb 1, 2015 12:35 PM in response to joan141988by jeremy_v,Hello joan141988,
Thanks for participating in the Apple Support Communities.
If you were requesting a refund for an accidental purchase, it sounds like you followed the correct steps. This Apple Support article refers customers to reportaproblem.apple.com to report issues with their iTunes Store purchases:
To report a problem or request assistance with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store:
- Visit reportaproblem.apple.com in your browser.
- When prompted, enter the Apple ID and password used to initiate the purchase of the item, then click Sign In.
- Find the item you're having a problem with, then click Report a Problem next to it.
- From the Choose Problem menu, choose the issue you're having.
- Follow the onscreen instructions. You might be asked to describe the problem in a text field.
- Click Submit, and we'll review your problem.
It is a good idea to be careful regarding the security of your Apple ID, and you can find some tips for keeping your account secure on this page:
Security and your Apple ID - Apple Support
All the best,
Jeremy
- Visit reportaproblem.apple.com in your browser.
