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Helpful answers
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Feb 2, 2015 6:31 AM in response to anne mariefromloughboyby jason269,Hi, anne mariefromloughboy.
Thank you for visiting Apple Support Communities.
I understand that your device is not recognized by iTunes. I am not sure what operating system you are using, but here are a couple troubleshooting articles that I would recommend going through.
iTunes: Resolve USB-related alerts
iPhone, iPad, or iPod touch not recognized in iTunes for Windows
Cheers,
Jason H.
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Feb 2, 2015 9:12 AM in response to jason269by anne mariefromloughboy,Jason - u are a star. I updated iTunes to 12.1.0.17. Problem resolved. Thanks so much for your help.
Amos
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Feb 2, 2015 11:33 AM in response to anne mariefromloughboyby jason269,I am glad that I could help, Amos. Enjoy the rest of your day.
-Jason H.
