SushiRabbit

Q: Can't get Canon iR-ADV C5250 printer to work on Yosemite

Can't get Canon iR-ADV C5250 printer to work on Yosemite; keep getting "printer is not responding."

I did try and install the driver for Mavericks first. I *have* deleted printer and appropriate /Library files. And re-installed using "UFRII_v10.06.00_Mac.dmg" which is the equivalent of what worked on the previous Macbook Air.

 

We do use Dept. ID Management. I know how to set that up.  Although we do not use a PIN.  Again in other macs and computers that's not an issue.

 

PAHU? :-)

 

Thanks!

David

MacBook Air, OS X Yosemite (10.10.1)

Posted on Jan 30, 2015 11:52 AM

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Q: Can't get Canon iR-ADV C5250 printer to work on Yosemite

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  • by Kappy,

    Kappy Kappy Jan 30, 2015 11:58 AM in response to SushiRabbit
    Level 10 (271,708 points)
    Desktops
    Jan 30, 2015 11:58 AM in response to SushiRabbit
  • by PAHU,Solvedanswer

    PAHU PAHU Feb 1, 2015 9:47 PM in response to SushiRabbit
    Level 6 (16,610 points)
    Feb 1, 2015 9:47 PM in response to SushiRabbit

    Hi David,

     

    Sorry for the late reply. Printer not responding is typically an issue with the protocol or the wrong network address. Easiest way to check that the correct IP address has been used is to enter the IPv4 address into a web browser on the Mac. This should result in you connecting to the internal web page of the C5250. If this does happen, then you know the IP address used to create the printer was correct.

     

    As for the protocol, the UFR2 driver supports LPD and HP Jetdirect-Socket. It does not support IPP. And there have been some users who have found even the LPD protocol will not communicate with the printer, so check that you are using HP Jetdirect-Socket. If you cannot remember what protocol was used when creating the queue, then you can open System Information (Applications > Utilities) and then select Printers in the left column. If you have more than one printer on this Mac, the top right pane will list them. Select the C5250 to see its information in the bottom right pane. Then look for the entry of URI. This is the print queue. It should show socket://ip-address, indicating the HP Jetdirect-Socket was used. If it shows lpd or ipp then you know one of the other protocols was used.

     

    Hope this helps. Reply if you need more assistance.

     

    PaHu

  • by SushiRabbit,

    SushiRabbit SushiRabbit Feb 3, 2015 8:12 AM in response to PAHU
    Level 1 (0 points)
    Feb 3, 2015 8:12 AM in response to PAHU

    Thanks PaHu!

    I am unable to gain access to the laptop that I posted about, but I am certain that I used IPP (old habits die hard.)

     

    I have setup another machine using HP JetDirect-Socket and had no issues. So I believe this is the solution.

    As soon as I have the other laptop working I will come back and mark your response as the solution.

     

    I appreciate your time and efforts here. Certainly no need to apologize!

     

    David

  • by SushiRabbit,

    SushiRabbit SushiRabbit Feb 6, 2015 8:02 AM in response to PAHU
    Level 1 (0 points)
    Feb 6, 2015 8:02 AM in response to PAHU

    Thanks PaHu, I was able to remove the printer and re-add it while selecting HP Jetdirect-Socket instead of IPP. I wish there was a way of changing that in the printer options.  I appreciate your help.

     

    David