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Q: music not streaming from cloud

Trying to assist my neighbor with his PC and Win 7 issues and since I am mostly a Mac troubleshooting person not sure what to check in windows. He recently started paying for a Match account so he could have some music in the cloud to play for a few devices he wanted. His iPad is working fine but he can neither get his PC or his Apple TV to do the same.

 

On the PC in iTunes the music shows in the list but if you try to select it, it skips down to the next already loaded song installed on the PC and ignores any cloud based ones.

 

On his Apple TV when he tries to open the music selection it will just sit at the "gathering info this may take a few minutes" cloud window and never progresses.

 

I checked all his settings and made sure he was using the identical Apple ID and they all seemed to be fine. He also is having an issue when as a trouble shooting step we deauthorized the PC, then when trying to reauthorize he is getting "The Apple Store is unavailable try again later" box on the PC.

Posted on Jan 30, 2015 1:43 PM

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Q: music not streaming from cloud

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