jpewitt

Q: Camera won't focus after 8.1.3 update

I updated my iPhone 6 Plus to iOS 8.1.3 today and now the rear camera is permanently focused very close to the phone. I can't change the focus using auto focus, tapping the screen, or manually changing the focal length in Camera+.

Posted on Jan 30, 2015 3:22 PM

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Q: Camera won't focus after 8.1.3 update

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  • by LuckyRiga,

    LuckyRiga LuckyRiga Feb 5, 2015 6:29 PM in response to jpewitt
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    Feb 5, 2015 6:29 PM in response to jpewitt

    Hi Apple,

     

    After updating my Iphone 5s to 8.1.3, below are the list of bugs or errors that I have encountered:

     

     

    1.) My FRONT CAMERA is not working. It gets hang or stocked.

    2.) TOUCH ID is not working saying a display message error that "Failed: Unable to complete Touch ID setup. Please go back and try again later.

     

     

    This errors did not happened to my phone before. I already have restarted the phone several times but no avail.

     

    Please help us in resolving this issue.

     

     

    Thank you.

  • by Joey Santora,

    Joey Santora Joey Santora Feb 6, 2015 2:51 AM in response to jpewitt
    Level 1 (10 points)
    Feb 6, 2015 2:51 AM in response to jpewitt

    I Just tried to use my camera and am having the same problem. Camera is stuck at a focus distance of about 3 inches. HELP!

  • by Tattedhorror,

    Tattedhorror Tattedhorror Feb 6, 2015 4:23 AM in response to jpewitt
    Level 1 (0 points)
    Feb 6, 2015 4:23 AM in response to jpewitt


    FYI, I had to take my iphone 6 in and get the camera replaced.  An hour and 1/2 wasted out of my day, at least it was covered under warranty.

  • by Raj Rishi,

    Raj Rishi Raj Rishi Feb 7, 2015 8:38 AM in response to jpewitt
    Level 1 (15 points)
    Feb 7, 2015 8:38 AM in response to jpewitt

    same issue here on iPhone 6 plus IOS 8.1.3 !! all of a sudden camera won't focus. Did the obvious restore still the same. Fixed focus at 20cm. even when doing the AE/AF tap. See the attached screenshot.

     

    image.jpg

  • by grantnoliver,

    grantnoliver grantnoliver Feb 8, 2015 10:54 AM in response to jpewitt
    Level 1 (0 points)
    Feb 8, 2015 10:54 AM in response to jpewitt

    Same issue. Updated and now my camera will not work at all. Just a black screen when I open up the app. Going to try to downgrade to 8.1.2 but I'm pretty sure I'll have to waste my time at the apple store. Of course that's after I get back from my 3 month vacation in Europe which I now don't have a camera for... thanks apple.

  • by luness,

    luness luness Feb 9, 2015 9:46 PM in response to jpewitt
    Level 1 (0 points)
    Feb 9, 2015 9:46 PM in response to jpewitt

    This is the exact thing that has happened to my 6 plus.  Camera focuses at about 3 inches and video doesn't focus at all.  This just started last week.  I too got the update to 8.1.3.  Please fix this

  • by jpewitt,

    jpewitt jpewitt Feb 10, 2015 2:21 PM in response to jpewitt
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    Feb 10, 2015 2:21 PM in response to jpewitt

    Just to give everybody an update, I received a phone call from Apple engineering yesterday in reference to this issue. They asked me to send them a few sample pictures as well as a few screenshots of the camera app. They may have me send in my phone for further testing. So they are working on it.

  • by DaveInCal,

    DaveInCal DaveInCal Feb 10, 2015 9:06 PM in response to jpewitt
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    Feb 10, 2015 9:06 PM in response to jpewitt

    After my 6 plus updated to 8.1.3, the camera has same issues everyone else is reporting, cannot focus on farther images and the video is out of focus.  It has rendered the camera useless, and I use it at work.  I was tempted to go back to 8.1.2, but as of today 2/10/15, we can't go back.  Hope enough people report issue so Apple will issue a fix.

  • by Yesikan801,

    Yesikan801 Yesikan801 Feb 11, 2015 7:50 PM in response to jpewitt
    Level 1 (0 points)
    Feb 11, 2015 7:50 PM in response to jpewitt

    I am having the same issue. Camera won't focus after 8.1.3 update.

  • by Udant,

    Udant Udant Feb 12, 2015 10:17 AM in response to jpewitt
    Level 1 (0 points)
    Feb 12, 2015 10:17 AM in response to jpewitt

    Yeah im havin the same issue too, my other friend that have 6+ are havin this problem too...the goodside is i think this is not a hardware issue...guess we have to wait apple to fix this problem in 8.1.3

  • by leesa.leesa,

    leesa.leesa leesa.leesa Feb 12, 2015 2:56 PM in response to jpewitt
    Level 1 (0 points)
    Feb 12, 2015 2:56 PM in response to jpewitt

    Same problem.  Apple, please fix the bug!!!

  • by Hoyamale,

    Hoyamale Hoyamale Feb 13, 2015 12:22 AM in response to leesa.leesa
    Level 1 (0 points)
    Feb 13, 2015 12:22 AM in response to leesa.leesa

    I have the same issue.  I am frustrated by Apple's silence on this matter.  Please issue an official statement about this problem so that those of us affected can determine whether to seek a hardware solution or wait for a bug fix.  We all spent a lot of money on the iphone 6 plus and we deserve more than your silence on the matter.

  • by ChrilleBoquist,

    ChrilleBoquist ChrilleBoquist Feb 13, 2015 10:59 PM in response to jpewitt
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    Feb 13, 2015 10:59 PM in response to jpewitt

    ssame problem for me aswell. Unfortunately did the update just days before 1 week vacation with My kids and wife very hard only using secondary camera. Why give out updates if there are major bug, and why when this is the case, not give out complement to fix this annoying bug?? The biggest reason i bought 6 plus is that i wanted to film with better quality. And now its totally the opposite. If thos were android IT would be fixed in days but now its been 2 weeks and nothing... Btw you cannot backdate, ive tried. Apple has fixed the 8.1.3.

  • by dbarefield,

    dbarefield dbarefield Feb 17, 2015 4:32 AM in response to ChrilleBoquist
    Level 1 (4 points)
    Feb 17, 2015 4:32 AM in response to ChrilleBoquist

    I have 3 iPhone 6 Plus phones that my family uses.

     

    After installing iOS 8.1.3 onto my iPhone 6+, I noticed that the back camera no longer focuses.  Even if I touch the screen to force focus, it will not focus.

     

    My wife and daughter did not update their phones yet to 8.1.3 and both of their rear cameras are working normally.

     

    Do we know if this is a glitch in the software update or should I take my phone back to Verizon?  I have only had my phone about two months and it is in pristine condition and has never been dropped or anything.

     

    I have also noticed that a few people that are having this same issue have reported that they restored back factory settings (prior to 8.1.3), but are still having the issue.  That leads me to believe that it may be a hardware issue, but is it possible that it is still a software issue?

  • by dbarefield,

    dbarefield dbarefield Feb 17, 2015 4:51 AM in response to dbarefield
    Level 1 (4 points)
    Feb 17, 2015 4:51 AM in response to dbarefield

    Well never mind, I just noticed that even when trying to do a factory restore that it still attempts to use 8.1.3... so what is the point of even trying that if it is a software issue?

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