in App store app won't load. says paused. resume button does nothing!

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Level 1

4 points

in App store app won't load. says paused. resume button does nothing!

I have a case number put through by Customer Relations of the Executive board a Apple HQ. I give the case number and am put on permanent hold. Upgraded my OS. Now everything else needs upgrading . Upgrade once takes - next day back to needing to update. Try again freezes up. Romand-Option-Esc result is "not responding". Go to APP Store -it says paused. The resume button does absolutely nothing!

Posted on Jan 30, 2015 5:57 PM

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Answer 1

Best reply

Dah•veed

Level 9

64,651 points

Jan 30, 2015 6:22 PM in response to yrrej

Open Launchpad, click and hold an icon until they all start jiggling and an X appears on most of them. Click the X on the atalled download and delete it.

Try again.

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Answer 2

Oct 6, 2015 8:40 AM in response to Dah•veed

thanks, your suggestion helped me fix the same issue for me

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