support3008
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Q: Small white square appearing on screen

Yesterday I was looking at my iPhoto pictures and every picture had 2 small white squares appear on the screen which I tried to edit. Only to find this morning I now have one white square appearing on the Mac book pro screen. I cannot get rid of it.

Please can anyone advise me how to remove it and what is causing it?

Thanks

Carol

MacBook Pro with Retina display, iOS 7.0.4

Posted on Jan 31, 2015 6:39 AM

by ChitlinsCC,Solvedanswer
ChitlinsCC ChitlinsCC
Level 5 (7,615 points)
Notebooks
A:

support3008 wrote:

 

Dear CCC

My photos seem to large to copy to you BUT whilst trying this I have discovered the square is on the computer and on most programmes i.e. pages, iTunes, messages etc so it is ON the computer itself! Not just on my photos.

The square stays fixed it does not move and is about just under 2/3rds up the computer screen and nearly in the middle of the screen.

I did try to minimise the size of a picture by exporting it to finder but when I opened it there was no mysterious square as you can see below.

Thank you for your help in this, I appreciate this. I have been having some 'mail' password problems recently and was in contact with Apple support  and they 'took over' my computer to solve the problem. This 'white square' issue seems to have occurred since then - 2 nights ago - but that may just be a coincidence??

 

You SEE the BOX in the screenshot because it is ON the screen when the snapshot takes place - it is an image of the screen buffer - all DATA.

 

The fishing man is a FILE - saved not by what you see, but by what it contains in RGB pixel data.

 

The screen share is likely the culprit. Restart your computer to see if it persists. If so, Call Apple back and give them the trouble ticket number and explain that a remnant of the session remains and is annoying.

 

ÇÇÇ

Posted on Jan 31, 2015 3:41 PM

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Q: Small white square appearing on screen

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  • by reececonrad,

    reececonrad reececonrad Feb 20, 2015 2:47 PM in response to support3008
    Level 1 (0 points)
    Feb 20, 2015 2:47 PM in response to support3008

    Had this happening today.  It's definitely Safari, b/c closing it makes it go away.  It comes back randomly. Any resolution on this? Is it the NSA ?  Is it Malware?

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Feb 20, 2015 3:08 PM in response to reececonrad
    Level 5 (7,615 points)
    Notebooks
    Feb 20, 2015 3:08 PM in response to reececonrad

    reece

     

    you should re-read the thread in total... there were two possible causes, but the OP did two things at once, so we will likely not know which or if both were the fix.

    • leftover relic from Apple Chat Screen takover
    • Retina display setting

    ÇÇÇ

  • by reececonrad,

    reececonrad reececonrad Feb 20, 2015 3:21 PM in response to ChitlinsCC
    Level 1 (0 points)
    Feb 20, 2015 3:21 PM in response to ChitlinsCC

    I am on a retina MBP connected to a 27in thunderbolt display.  Safari is open on the thunderbolt, and that's where I see it.  It's gone right now but if it comes back on , I'll try to move safari to my MBP screen and see if the square follows.  It looks exactly the same, white square with drop shadow, about 8 pixels.

     

    I also have not had any chat screen takeovers.  I'm positive it is Safari, and it seems to be malware, but I'm a fairly competent user and generally wouldn't visit a site with that may do such a thing to my beloved computer    Would be a pretty huge issue if there is malware out there overlaying a discreet window on OSX.  I'm just adding in my voice so others that may experience it might come across the topic

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Feb 20, 2015 4:29 PM in response to reececonrad
    Level 5 (7,615 points)
    Notebooks
    Feb 20, 2015 4:29 PM in response to reececonrad

    Look right above your previous post above

    Picture 10.png

    If you really feel it is malware -

    The Safe Mac

    The Safe Mac » Adware Removal Guide

    AdwareMedic

    ÇÇÇ

  • by Franca_Br,

    Franca_Br Franca_Br Oct 10, 2015 6:03 AM in response to ChitlinsCC
    Level 1 (0 points)
    Oct 10, 2015 6:03 AM in response to ChitlinsCC

    ChitlinsCC

     

    I have the same problem. Look que square in my screem at the picture. Could you help me?Screen Shot 2015-10-10 at 09.45.57.png

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Oct 11, 2015 6:21 AM in response to Franca_Br
    Level 5 (7,615 points)
    Notebooks
    Oct 11, 2015 6:21 AM in response to Franca_Br

    Howdy Franca

     

    Tell us a Story

    - with a beginning, a middle and end. We need to understand everything that you know and have experienced.

    If this issue is new, tell us what immediately preceded its onset - add software, upgrade or update? New equipment? ANYTHING AT ALL...

     

    Quoted from  Apple's "How to write a good question"

       To help other members answer your question, give as many details as you can.

    • Include your product name and specs such as processor speed, memory, and storage capacity. Please do not include your Serial Number, IMEI, MEID, or other personal information.
    • Provide the version numbers of your operating system and relevant applications, for example "iOS 6.0.3" or "iPhoto 9.1.2".
    • Describe the problem, and include any details about what seems to cause it.
    • List any troubleshooting steps you've already tried, or temporary fixes you've discovered.

     

    For a detailed "coaching", please see the User Tip > "Help us to help you on these forums"<https://discussions.apple.com/docs/DOC-5431>

     

    "Keep It Short and Simple" - Take your time... but be thorough - ÇÇÇ

     

    Also, take the Dull Display screenshot with ONLY the Finder visible

     

    You should write in your own language (Portuguese?) - and let us translate

     

    =====

    Conte-nos uma história

    - Com um começo, um meio e fim. Precisamos entender tudo o que você sabe e experimentou.

    Se este problema é novo, diga-nos o precedeu imediatamente o seu início - adicionar software, atualizar ou atualizar? Novos equipamentos? NADA MESMO...

     

    Citado de  Apple "Como escrever uma boa pergunta"

       Para ajudar a outros membros responder a sua pergunta, dar o máximo de detalhes possível.

    •     Inclua o nome do produto e as especificações, como a velocidade do processador, memória e capacidade de armazenamento. Por favor, não incluir o seu número de série, IMEI, MEID, ou outras informações pessoais.
    •     Forneça os números de versão de seu sistema operacional e aplicações relevantes, por exemplo "iOS 6.0.3" ou "9.1.2 do iPhoto".
    •     Descreva o problema, e incluem quaisquer detalhes sobre o que parece causar-lo.
    •     Liste todas as etapas de solução de problemas que você já tentou, ou correções temporárias que você descobriu.

     

    Para um "treinamento" detalhadas, por favor consulte a Dica do usuário> "Ajude-nos a ajudá-lo nesses fóruns" <https://discussions.apple.com/docs/DOC-5431>

     

    "Mantenha-o curto e simples" - Leve o seu tempo ... mas ser aprofundada - CCC

     

    Além disso, tomar a captura de tela de exibição Dull com apenas o visível do Finder

     

    Você deve escrever no seu próprio idioma (Português?) - E deixe-nos a traduzir

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