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Failed to load Apple Mobile Device Support

I updated to the latest iTunes and I keep receiving this error message. In order to fix it I've tried:


  • Restarting the Windows Service
  • Uninstalling Apple Mobile Device Support
  • Different USB cables
  • Different USB ports
  • Reinstalling iTunes
  • Restarting my iPhone
  • Restarting Windows


Nothing fixes it. My iPhone is no longer recognized by iTunes or other products such as iFunbox or PhoneClean. The iPhone will charge via PC, but that is it. The only other thing I can think of trying is reformatting my PC....


Again, this all started after I installed the newest iTunes. Any help would be great. Thanks.

iPhone 6 Plus, iOS 8, null

Posted on Jan 31, 2015 7:42 AM

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8 replies

Jan 31, 2015 8:42 AM in response to gldoorii

I had a similar (but strange) problem yesterday after installing (via Update prompt) iTunes 12.1. Everything looked OK but I found that my wife's iphone 4S wasn't detected by iTunes, but strangely my iphone 4S was. Checked cable (same cable), checked connecting port on both phones, everything OK. Both phones were detected by Windows (8.1 64 bit). Decided to reboot both phones and the PC. Made no difference. However, sometimes MY phone wasn't being detected either.


Finally I deleted iTunes following this set of instructions http://support.apple.com/en-gb/HT1925 and reinstalled iTunes from a fresh download. Everything now working OK.

Make sure you follow the sequence of uninstall processes before reinstalling.


Hope this helps.

Jan 31, 2015 11:31 AM in response to gldoorii

I've been have similar issues. I was updating Itunes, when I believe it was interrupted by my screen saver (or so I think). Regardless, I've had to go through the process of unistalling itunes the programs listed hereRemove and Reinstall iTunes and other software components from Windows XP - Apple Support in the proper order, rebooting, deleting old folders, disabling my security software and then installing itunes several times. Each time I get hit with apple mobile device service has stopped. I've gone into computer management, headed to services and attempted to start apple mobile device. Each time I get an error 1053 stating that the service did not start in a timely fashion. At this point I don't know how to address the issue. I've even done a system restore, but that did not seem to affect Itunes.


I'm not sure if my computer is damaged, or if I'm just missing something simple. It's like my computer has locked itself out of installing Itunes. I would really like to resolve this issue. Any help would be greatly appreciated.

Feb 11, 2015 12:05 AM in response to gldoorii

I too have the exact same problem. The only difference is this affects third party (non jailbroken) apps like iPhone cleaner and iFunbox. I tried on my laptop running Windows 7 too.


It seems this issue is something new that just sprung up. Perhaps it's Apple's way of limiting 3rd party apps to access the device? I don't know. But for years there never was an issue. My iphone is stock as well and it's running the latest iOS in the 7 series. I am not upgrading to iOS 8x because it slows it down. I was able to downgrade back to iOS 7 during the brief window period back in September.


I cant do a full clean reinstall as I have way too many apps and user profiles.

Feb 11, 2015 5:55 AM in response to gldoorii

I Randomly came across the Facebook page for iFunbox and they acknowledged the problem and posted a link to an updated version of the program that works. I tested it last night and had no issues. I'm not sure if I'm allowed to post an outside link like that here so just google iFunbox Facebook and you'll see it. They gave an explanation as to why the problem occurred too.

Failed to load Apple Mobile Device Support

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