iOS 8.1.3 Bluetooth Connection
Two weeks ago I purchased a new Chevrolet Tahoe LTZ that has Bluetooth connectivity. I also upgraded my iPhone from a 5 to the new iPhone 6. The Chevrolet dealer gave me a quick orientation of the vehicle's Information System including the MyLink which has WiFi and Bluetooth connectivity. My iPhone 6 was operating on iOS 8.1.2 at that time. The phone connected by Bluetooth to the MyLink system effortlessly. Every time I entered the vehicle a message was displayed on the vehicle's Information screen that the iPhone was Bluetooth connected.
On January 29, 2015 my iPhone displayed a message advising of the 8.1.3 upgrade. I was hesitant to perform the update because of problems with previous updates but went ahead with it anyway. Yesterday when I got into my car I noticed that my iPhone was not connecting with the MyLink. I deleted the iPhone from the listed devices in my vehicle (my iPad had also been linked) and attempted to connect again. Nothing doing. The iPhone displayed the message "Unable to Connect." I tried to reconnect numerous times but received the same message. I turned the iPhone off, deleted the device from the vehicle, moved the phone out of range of the vehicle's Bluetooth, turned the vehicle on to see that the iPhone had been deleted and then attempted to pair the phone and reconnect. The same message appeared, "Unable to connect." Not knowing if the problem was with the vehicle or the phone I then connected my iPad and MacBook Air to the vehicle by Bluetooth without any problems. The iPad is running on iOS 8.1.2. I was now confident that the problem was with the iOS 8.1.3 update.
One of my employees had also purchased an iPhone 6 two weeks ago so I checked with him and his phone was operating on iOS 8.1.2. We took his phone to my car and it immediately connected by Bluetooth to the MyLink. I was even more confident that the problem was with the 8.1.3 update. I then called Apple Support to report the problem, explaining all of what I described above. The tech instructed me to navigate to Settings, General, Reset and then select Reset Network Settings on my iPhone. This did not correct the problem. I then tried the "Reset All Settings" and this did not correct the problem. He then suggested that I restore the iPhone from my iTunes stating that the 8.1.3 update may have been corrupted during installation. When I got home from work I connected my iPhone to the computer by cable, opened iTunes and then selected "Restore iPhone." The computer displayed a message that iTunes was downloading the information for the device, then the re-installation began. Upon completion of the installation (iOS 8.1.3) I then restored the data using the "Restore Backup." The restoration was from a backup on my computer and not iCloud. I took the phone to my vehicle to see if it would connect by Bluetooth and once again, received the message "Unable to Connect."
I then attempted to connect my phone to my MacAir. The MacAir recognizes the iPhone, but when I try to "pair" the devices I again received the message; "Connection Unsuccessful. Make sure your MacBook Air is turned on and in range." This pretty much confirmed that the Bluetooth connectivity problem is with the iOS 8.1.3 update. There is a slim possibility that a hardware problem with the iPhone may be the culprit, however, with the Bluetooth problem appearing immediately after installing the 8.1.3 update, I doubt it.
iPhone 5, iOS 6