Has 8.1.3 Affected My Calls

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Level 1

5 points

Has 8.1.3 Affected My Calls

Hello everyone.

I've not had a problem with my 6+ or other phones, but yesterday I updated to 8.1.3 on my and my wife's 4s and since then my call quality has tanked with calls being missed even though I'm holding the thing, but mostly talking with my wife, every other word is dropped - a la Norman Collier if you're from the UK and old like me 🙂

Any suggestions? Yes, it's been snowing today and it might be coincidence - but it's mighty strange.

Thanks

Andy

iPhone 6 Plus, iOS 8.1.3

Posted on Jan 31, 2015 9:39 AM

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Answer 1

sterling r

Community Specialist

Feb 3, 2015 7:00 AM in response to Nobby66

Howdy Nobby66,

If I understand correctly you updated both your 6+ and your wifes 4s and the call quality dropped sharply thereafter. I would use these steps specifically on both phones from the following article:

If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone

Restart your iPhone and test again.

If there's still no sound or poor sound quality, update to the latest version of iOS.

Get more help

If you've tried these steps and there's still no sound or poor sound quality from your iPhone, contact Apple Support.

Seems a bit simple I know, but the rest of the troubleshooting doesn't seem to apply if this happened after a software update, although they are worth a look over and double check to make sure.

I would also even go as far as backing up and restoring the phone using iTunes before contacting support:

Back up and restore your iPhone, iPad, or iPod touch using iCloud or iTunes

Thank you for using Apple Support Communities.

Cheers,

Sterling

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Answer 2

Nobby66 Author

Level 1

5 points

Feb 3, 2015 7:15 AM in response to sterling r

Hi Sterling,

Thanks for your input. The problem got so bad yesterday with missed calls, even though it's in your hand, bad reception and deleted SMS messages that I've gone back to 8.1.2, and to date the problem seems to have gone away on her 4s.

Jury still out on the 6+ which has retained the 8.1.3.

All the best.

Andy

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