My iMac is running sluggish

Question

strawbed Author

Level 1

0 points

My iMac is running sluggish

Problem description:

IMac is running sluggishly

EtreCheck version: 2.1.7 (114)

Report generated January 31, 2015 4:19:55 PM EST

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Adware] links for help removing adware.

Hardware Information: ℹ️

iMac (20-inch, Mid 2007) (Verified)

iMac - model: iMac7,1

1 2.4 GHz Intel Core 2 Duo CPU: 2-core

2 GB RAM

BANK 0/DIMM0

1 GB DDR2 SDRAM 667 MHz ok

BANK 1/DIMM1

1 GB DDR2 SDRAM 667 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ℹ️

ATI,RadeonHD2600 - VRAM: 256 MB

iMac 1680 x 1050

System Software: ℹ️

Mac OS X 10.7.5 (11G63) - Time since boot: 22:38:39

Disk Information: ℹ️

ST3500418ASQ disk0 : (500.11 GB)

disk0s1 (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 499.25 GB (36.77 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

USB Information: ℹ️

Apple, Inc. Keyboard Hub

Apple, Inc Apple Keyboard

Apple Inc. Built-in iSight

Blue Microphones Yeti Stereo Microphone

Apple Computer, Inc. IR Receiver

Apple Inc. Bluetooth USB Host Controller

Firewire Information: ℹ️

LaCie d2 quadra (button) 800mbit - 800mbit max

disk1s1 (disk1s1) <not mounted> : 32 KB

LaCie (disk1s3) /Volumes/LaCie : 1.50 TB (1.01 TB free)

Canopus ADVC-110 400mbit - 400mbit max

Kernel Extensions: ℹ️

/Applications/zoom.us.app

[not loaded] zoom.us.ZoomAudioDevice (1.1 - SDK 10.8) [Support]

/System/Library/Extensions

[not loaded] com.Belcarra.iokit.USBLAN_netpart (3.1.1 - SDK 10.6) [Support]

[not loaded] com.Belcarra.iokit.USBLAN_usbpart (3.1.1 - SDK 10.6) [Support]

[not loaded] com.RemoteControl.USBLAN.usbpart (3.1.1 - SDK 10.7) [Support]

/System/Library/Extensions/2.2.0/Belcarra.USBLAN_netpart.kext/Contents/Plug-Ins

[not loaded] com.belcarra.iokit.netpart.panther (1.6.3) [Support]

/System/Library/Extensions/2.2.0/Belcarra.USBLAN_usbpart.kext/Contents/Plug-Ins

[not loaded] com.belcarra.iokit.usbpart.panther (1.6.3) [Support]

/System/Library/Extensions/2.2.0/RemoteControl.USBLAN_usbpart.kext/Contents/Plu g-Ins

[not loaded] com.RemoteControl.USBLAN.panther (1.6.2) [Support]

Launch Agents: ℹ️

[running] com.canon.MFManager.plist [Support]

[loaded] com.hp.help.tocgenerator.plist [Support]

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Support]

User Launch Agents: ℹ️

[loaded] com.google.keystone.agent.plist [Support]

User Login Items: ℹ️

iTunesHelper UNKNOWN (missing value)

Skype UNKNOWN (missing value)

Microsoft Error Reporting Application (/Library/Application Support/Microsoft/MERP2.0/Microsoft Error Reporting.app)

Dropbox Application (/Applications/Dropbox.app)

MediaLinkHelper Application Hidden (/Users/[redacted]/Library/PreferencePanes/MediaLink-1.prefPane/Contents/Resour ces/MediaLinkHelper.app)

MediaLinkHelper Application (/Users/[redacted]/Library/PreferencePanes/MediaLink-17.prefPane/Contents/Libra ry/LoginItems/MediaLinkHelper.app)

MediaLinkHelper Application (/Users/[redacted]/Library/PreferencePanes/MediaLink-18.prefPane/Contents/Libra ry/LoginItems/MediaLinkHelper.app)

Internet Plug-ins: ℹ️

Flip4Mac WMV Plugin: Version: 2.2.2.3 [Support]

FlashPlayer-10.6: Version: 16.0.0.296 - SDK 10.6 [Support]

JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version

Flash Player: Version: 16.0.0.296 - SDK 10.6 [Support]

CANONiMAGEGATEWAYDL: Version: 3.2.0.1 - SDK 10.6 [Support]

QuickTime Plugin: Version: 7.7.1

CitrixICAClientPlugIn: Version: 11.0.0 [Support]

OfficeLiveBrowserPlugin: Version: 12.3.6 [Support]

GarminGpsControl: Version: 2.9.1.0 Release [Support]

Silverlight: Version: 4.0.60531.0 [Support]

iPhotoPhotocast: Version: 7.0 - SDK 10.8

User internet Plug-ins: ℹ️

Move-Media-Player: Version: npmnqmp 07103007 [Support]

WebEx: Version: 1.0 [Support]

CitrixOnlineWebDeploymentPlugin: Version: 1.0.39 [Support]

Picasa: Version: 1.0 [Support]

ZoomUsPlugIn: Version: 3.5.6289.1226 - SDK 10.10 [Support]

3rd Party Preference Panes: ℹ️

Citrix online plug-in [Support]

Flash Player [Support]

Flip4Mac WMV [Support]

MediaLink [Support]

Time Machine: ℹ️

Time Machine not configured!

Top Processes by CPU: ℹ️

7% HP Device Monitor

1% WindowServer

0% Microsoft Word

0% fontd

0% Microsoft Excel

Top Processes by Memory: ℹ️

294 MB Mail

118 MB WebProcess

103 MB mds

69 MB Safari

67 MB WindowServer

Virtual Memory Information: ℹ️

310 MB Free RAM

1.06 GB Active RAM

304 MB Inactive RAM

471 MB Wired RAM

69.69 GB Page-ins

33.45 GB Page-outs

Diagnostics Information: ℹ️

Jan 30, 2015, 05:42:55 PM /Library/Logs/CrashReporter/crsud_2015-01-30-174255_[redacted].crash

Jan 30, 2015, 05:42:55 PM /Library/Logs/DiagnosticReports/crsud_2015-01-30-174255_[redacted].crash

Jan 30, 2015, 05:41:52 PM Self test - passed

iMac, Mac OS X (10.7.5)

Posted on Jan 31, 2015 1:30 PM

Reply

Answer 1

Best reply

Old Toad

Level 10

207,409 points

Jan 31, 2015 1:37 PM in response to strawbed

You do not have enough memory installed:

2 GB RAM

33.45 GB Page-outs

Yosemite's specs give 4 GB as the minimum required.

I recommend you upgrade to 6 GB of memory at Crucial.com or otherworldcomputing.com. Both are highly respected suppliers of Mac memory and have excellent customer support.

Although Apple only lists 4 GB as the limit Crucial has tested it up to 6 GB and guarantees that limit.

Reply

Answer 2

strawbed Author

Level 1

0 points

Jan 31, 2015 1:56 PM in response to Old Toad

TThanks for the info

i've never opened the iMac. Is that something I could do or do I need to take it somewhere

Reply

Answer 3

Old Toad

Level 10

207,409 points

Jan 31, 2015 2:11 PM in response to strawbed

Here are Apple's instructions for installing memory: iMac: How to remove or install memory - Apple Support

It's really pretty simple. Just be sure to make sure each module is firmly seated before closing up the cover.

Reply

Answer 4

rkaufmann87

Level 10

140,478 points

Jan 31, 2015 3:20 PM in response to strawbed

If you still are bashful about installing RAM (if you can twist a screwdriver you can do it) you can take it to an Apple Authorized Service Provider, to locate one near you please click AASP Locator

Reply

Answer 5

MichelPM

Level 10

80,958 points

Jan 31, 2015 4:28 PM in response to strawbed

http://eshop.macsales.com/item/Other%20World%20Computing/5300DDR2S6GP/

http://eshop.macsales.com/installvideos/imac_mid_2007_mem_h/

Reply

Answer 6

kostby

Level 4

2,940 points

Jan 31, 2015 7:32 PM in response to Old Toad

OS X 10.7.5 is Lion, not Yosemite. Lion minimum RAM requirement is 2GB.

Still, I do agree that more RAM could improve system performance some.

I'm also concerned about (Macintosh HD) boot drive free space.

37GB free is getting quite low. Low hard drive space can also cause a system to become sluggish, as can unrepaired hard drive errors, op a hard drive in the early stages of failure. I hope the external hard drive is being used as a backup drive for critical files, since Time Machine is not shown as configured.

Reply

Answer 7

Old Toad

Level 10

207,409 points

Feb 1, 2015 9:18 AM in response to kostby

Opps. Missed that Lion. So used to Yosemite questions. As for the 37 GB free space it should be more than enough unless the user is using apps that require considerable amount of scratch space like iDVD, Photoshop. etc. at the same time. I recommend 15 GB as the lower limit for general.

With iMacs it's easier to maintain the higher level of free space because one can always have an external HD to keep larger space users like iPhoto and iTunes libraries on. With portables it's a bit more difficult.

However, in the OP's case the 2 GB is obviously not sufficient as reflected in the 33.45 GB of Page-outs.

Reply