iPhone is not charging
My iPhone is not charging. I tried restarting it, using a wall outlet, using the computer, but it still won't charge. This is not a new accessory, I've used it to charge my phone before.
iPhone 4, iOS 7.1.2, 8GB
User profile for user:
sterling r
User level:
Community Specialist
Hello Figster512,
If I understand correctly your USB cable doesn't seem to charge your phone whether you are connected to a computer or the wall charger. I would use these troubleshooting steps from this article here, named:
If you can’t charge your iPhone, iPad, or iPod touch
If the battery doesn’t charge
If the battery doesn’t charge, unplug your device and try these steps:
- Look at the connector at the bottom of your device and make sure it’s free of debris.
- If you're using a USB power adapter, make sure it's plugged in all the way and the power outlet is working. If you're connecting to a computer, make sure it's on and can charge your device. To charge an iPad, you might need to use a USB power adapter and plug into a power outlet.
- Try a different USB cable, USB power adapter, or USB port.
- If everything seems to be working, reconnect your device and wait for 30 minutes.
- If your device still doesn’t charge, try to restart it while it's connected to power. If you can't restart, reset your device.
Thank you for using Apple Support Communities.
Cheers,
Sterling