Q: Kernal Panic MacBook Pro (Retina, 13-inch, Late 2013)

Hi Guys,

I have a MacBook Pro (Retina, 13-inch, Late 2013), and very frequently I have been having to shutdown my computer because of a system problem. When I restart I get this message. Is there any indication if this is a software problem or hardware?  Thank you so much!!!!

*** Panic Report ***

panic(cpu 0 caller 0xffffff800b21a46e): Kernel trap at 0xffffff7f8c14e4d7, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0x0000000000000028, CR3: 0x00000001c92b503e, CR4: 0x00000000001627e0

RAX: 0x0000000000000028, RBX: 0xffffff8032b9d000, RCX: 0x0000000000000000, RDX: 0xffffff801de9d700

RSP: 0xffffff8117263840, RBP: 0xffffff8117263840, RSI: 0xffffff802b6c9c00, RDI: 0xffffff801cfc2300

R8:  0xffffff802ef29400, R9:  0x0000000000001000, R10: 0x0000000000001000, R11: 0xffffff802ee5e000

R12: 0x0000000000000080, R13: 0xffffff802f4b8000, R14: 0xffffff8032b9d000, R15: 0xffffff801cfc2300

RFL: 0x0000000000010246, RIP: 0xffffff7f8c14e4d7, CS:  0x0000000000000008, SS:  0x0000000000000010

Fault CR2: 0x0000000000000028, Error code: 0x0000000000000000, Fault CPU: 0x0

Backtrace (CPU 0), Frame : Return Address

0xffffff81172634f0 : 0xffffff800b12fe41

0xffffff8117263570 : 0xffffff800b21a46e

0xffffff8117263730 : 0xffffff800b236683

0xffffff8117263750 : 0xffffff7f8c14e4d7

0xffffff8117263840 : 0xffffff7f8d145930

0xffffff8117263870 : 0xffffff7f8d145d09

0xffffff8117263890 : 0xffffff7f8d132af6

0xffffff81172638e0 : 0xffffff7f8d1bced5

0xffffff8117263920 : 0xffffff7f8d1b7754

0xffffff81172639c0 : 0xffffff7f8d131d8d

0xffffff81172639f0 : 0xffffff7f8d132149

0xffffff8117263a20 : 0xffffff7f8d13f7ec

0xffffff8117263a70 : 0xffffff7f8d1bc5ed

0xffffff8117263aa0 : 0xffffff7f8d130432

0xffffff8117263b30 : 0xffffff800b700652

0xffffff8117263b60 : 0xffffff800b701249

0xffffff8117263bc0 : 0xffffff800b6fe9c3

0xffffff8117263d00 : 0xffffff800b1e4a87

0xffffff8117263e10 : 0xffffff800b133f8c

0xffffff8117263e40 : 0xffffff800b118a93

0xffffff8117263e90 : 0xffffff800b1293bd

0xffffff8117263f10 : 0xffffff800b2059fa

0xffffff8117263fb0 : 0xffffff800b236ea6

      Kernel Extensions in backtrace:

         com.apple.iokit.IOAcceleratorFamily2(156.6)[3CD19A58-C154-33E1-8466-30BF06B8F39 B]@0xffffff7f8d12c000->0xffffff7f8d198fff

            dependency: com.apple.iokit.IOPCIFamily(2.9)[56AD16B5-4F29-3F74-93E7-D492B3966DE2]@0xffffff 7f8b9a7000

            dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[619F6C9F-0461-3BA1-A75F-53BB0F87ACD3]@0 xffffff7f8c252000

         com.apple.iokit.IOSurface(97.0)[B4E2654D-4087-3875-9D59-E899A0A04F0E]@0xffffff7 f8c149000->0xffffff7f8c15bfff

         com.apple.driver.AppleIntelHD5000Graphics(10.0.2)[E13FFD1E-1AE6-3A78-8929-8B73C 9E593A0]@0xffffff7f8d1a7000->0xffffff7f8d205fff

            dependency: com.apple.iokit.IOSurface(97)[B4E2654D-4087-3875-9D59-E899A0A04F0E]@0xffffff7f8 c149000

            dependency: com.apple.iokit.IOPCIFamily(2.9)[56AD16B5-4F29-3F74-93E7-D492B3966DE2]@0xffffff 7f8b9a7000

            dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[619F6C9F-0461-3BA1-A75F-53BB0F87ACD3]@0 xffffff7f8c252000

            dependency: com.apple.iokit.IOAcceleratorFamily2(156.6)[3CD19A58-C154-33E1-8466-30BF06B8F39 B]@0xffffff7f8d12c000

BSD process name corresponding to current thread: WindowServer

Mac OS version:

14C109

Kernel version:

Darwin Kernel Version 14.1.0: Mon Dec 22 23:10:38 PST 2014; root:xnu-2782.10.72~2/RELEASE_X86_64

Kernel UUID: DCF5C2D5-16AE-37F5-B2BE-ED127048DFF5

Kernel slide:     0x000000000ae00000

Kernel text base: 0xffffff800b000000

__HIB  text base: 0xffffff800af00000

System model name: MacBookPro11,1 (Mac-189A3D4F975D5FFC)

System uptime in nanoseconds: 31298356626940

last loaded kext at 20375882434977: com.apple.iokit.SCSITaskUserClient 3.7.3 (addr 0xffffff7f8d7ca000, size 36864)

last unloaded kext at 20653188100496: com.apple.driver.AppleUSBCDC 4.2.2b5 (addr 0xffffff7f8d7c2000, size 16384)

loaded kexts:

com.symantec.kext.fw 5.3.1f4

com.symantec.kext.ips 3.9.2f1

com.symantec.kext.pf 5.7.1f4

com.symantec.kext.internetSecurity 5.4f4

com.apple.filesystems.afpfs 11.0

com.apple.nke.asp-tcp 8.0.0

com.apple.driver.AudioAUUC 1.70

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AGPM 100.15.5

com.apple.driver.ApplePlatformEnabler 2.1.7d1

com.apple.filesystems.autofs 3.0

com.apple.iokit.IOBluetoothSerialManager 4.3.2f6

com.apple.driver.AppleHDA 269.25

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.AppleOSXWatchdog 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.driver.AppleLPC 1.7.3

com.apple.driver.AppleSMCLMU 2.0.7d0

com.apple.driver.AppleThunderboltIP 2.0.2

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleHV 1

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.2f6

com.apple.driver.AppleIntelHD5000Graphics 10.0.2

com.apple.driver.AppleIntelFramebufferAzul 10.0.2

com.apple.driver.AppleCameraInterface 5.29.0

com.apple.driver.AppleBacklight 170.5.0

com.apple.driver.AppleMCCSControl 1.2.11

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.driver.AppleUSBCardReader 3.5.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.driver.AppleUSBHub 705.4.2

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.7.0

com.apple.driver.AppleAHCIPort 3.1.0

com.apple.driver.AirPort.Brcm4360 910.26.12

com.apple.driver.AppleUSBXHCI 710.4.11

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 3.1

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 3.1

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 161

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.security.SecureRemotePassword 1.0

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 269.25

com.apple.kext.OSvKernDSPLib 1.15

com.apple.iokit.IOUSBUserClient 705.4.0

com.apple.iokit.IOSerialFamily 11

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.2f6

com.apple.iokit.IOBluetoothFamily 4.3.2f6

com.apple.driver.AppleHDAController 269.25

com.apple.iokit.IOHDAFamily 269.25

com.apple.iokit.IOAudioFamily 203.3

com.apple.vecLib.kext 1.2.0

com.apple.iokit.IOSurface 97

com.apple.AppleGraphicsDeviceControl 3.8.6

com.apple.iokit.IOAcceleratorFamily2 156.6

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.IOPlatformPluginFamily 5.8.1d38

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleSMBusController 1.0.13d1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.AppleUSBMultitouch 245.2

com.apple.iokit.IOUSBHIDDriver 705.4.0

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.3

com.apple.iokit.IOUSBMassStorageClass 3.7.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.3

com.apple.driver.AppleUSBMergeNub 705.4.0

com.apple.driver.AppleUSBComposite 705.4.9

com.apple.driver.CoreStorage 471.10.6

com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.iokit.IOAHCIFamily 2.7.5

com.apple.driver.AppleThunderboltNHI 3.1.7

com.apple.iokit.IOThunderboltFamily 4.2.1

com.apple.iokit.IO80211Family 710.55

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOUSBFamily 710.4.14

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 396

com.apple.iokit.IOStorageFamily 2.0

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 3.1

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

com.apple.kec.Libm 1

com.apple.kec.pthread 1

System Profile:

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x112), Broadcom BCM43xx 1.0 (7.15.159.13.12)

Bluetooth: Version 4.3.2f6 15235, 3 services, 27 devices, 1 incoming serial ports

Thunderbolt Bus: MacBook Pro, Apple Inc., 17.2

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020

USB Device: Internal Memory Card Reader

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

Serial ATA Device: APPLE SSD SD0256F, 251 GB

Model: MacBookPro11,1, BootROM MBP111.0138.B14, 2 processors, Intel Core i5, 2.4 GHz, 8 GB, SMC 2.16f68

Network Service: AirPort, AirPort, en0

Graphics: Intel Iris, Intel Iris, Built-In

Model: MacBookPro11,1, BootROM MBP111.0138.B14, 2 processors, Intel Core i5, 2.4 GHz, 8 GB, SMC 2.16f68

Graphics: Intel Iris, Intel Iris, Built-In

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x112), Broadcom BCM43xx 1.0 (7.15.159.13.12)

Bluetooth: Version 4.3.2f6 15235, 3 services, 27 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en0

Serial ATA Device: APPLE SSD SD0256F, 251 GB

USB Device: Internal Memory Card Reader

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Apple Internal Keyboard / Trackpad

Thunderbolt Bus: MacBook Pro, Apple Inc., 17.2