smschekall

Q: What does it mean when a black box pops up telling me to shut down my mac

The last couple of days when using my older mac laptop, A black box pops up telliing me to power off my computer?  what is this about?

MacBook, Mac OS X (10.6.8)

Posted on Jan 31, 2015 2:55 PM

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Q: What does it mean when a black box pops up telling me to shut down my mac

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  • Helpful answers

  • by my ginger,

    my ginger my ginger Jan 31, 2015 3:20 PM in response to smschekall
    Level 4 (2,472 points)
    Jan 31, 2015 3:20 PM in response to smschekall

    Sounds like you got a kernel panic. Check this link.http://support.apple.com/en-us/TS3742 This link shows what you need to do. http://support.apple.com/en-us/HT201753 If we see the panic report, someone may be able to help you.

  • by Mike Sombrio,Solvedanswer

    Mike Sombrio Mike Sombrio Jan 31, 2015 3:46 PM in response to smschekall
    Level 6 (17,234 points)
    Apple Watch
    Jan 31, 2015 3:46 PM in response to smschekall

    Sounds like a kernel panic OS X: About kernel panics - Apple Support If you can post a recent panic report it may shed some light on whats causing it Mac OS X: How to log a kernel panic - Apple Support

  • by smschekall,

    smschekall smschekall Feb 1, 2015 7:31 AM in response to Mike Sombrio
    Level 1 (0 points)
    Feb 1, 2015 7:31 AM in response to Mike Sombrio

    Ok that's probably what it is.  What exactly is a kernel panic anyway?  I did sent a report to Apple like the pop said.  Now what do I do?

  • by my ginger,

    my ginger my ginger Feb 1, 2015 9:44 AM in response to smschekall
    Level 4 (2,472 points)
    Feb 1, 2015 9:44 AM in response to smschekall

    We wanted you to post a copy of that report in here, so someone could look at it and possibly help you. I posted a link about kernel panics did you read it all including the links inside it? Kernel panic's are basically conflicts in your system. They can be hardware or software related.

  • by smschekall,

    smschekall smschekall Feb 7, 2015 7:30 AM in response to my ginger
    Level 1 (0 points)
    Feb 7, 2015 7:30 AM in response to my ginger

    ok here is the report: mind you I have no understanding of any of this stuff.

    Interval Since Last Panic Report:  25483 sec

    Panics Since Last Report:          1

    Anonymous UUID:                    7D1AEA4E-14E4-40F9-BF0D-E4835D09F261

     

     

    Sat Feb  7 09:20:02 2015

    panic(cpu 1 caller 0x235410): "zalloc: \"buf.8192\" (290 elements) retry fail 3, kfree_nop_count: 0"@/SourceCache/xnu/xnu-1504.15.3/osfmk/kern/zalloc.c:992

    Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)

    0x222e3828 : 0x21b837 (0x5dd7fc 0x222e385c 0x223ce1 0x0)

    0x222e3878 : 0x235410 (0x594ac8 0x5a1ee4 0x122 0x3)

    0x222e3918 : 0x235a60 (0x24a9d4c 0x1 0x0 0x587)

    0x222e3938 : 0x2cee5c (0x24a9d4c 0x0 0x222e3968 0x3)

    0x222e3978 : 0x2cfc00 (0x1c913830 0x2000 0x2b629 0x7eb6)

    0x222e3a18 : 0x2cfe8d (0x3a1de10 0x22c2 0x0 0x2000)

    0x222e3a58 : 0x2cff4a (0x2000 0x0 0x0 0x10)

    0x222e3a78 : 0x419f76 (0x3a1de10 0x22c2 0x0 0x2000)

    0x222e3ae8 : 0x450d0c (0x3a1de10 0x22c2 0x1 0x222e3bb4)

    0x222e3b08 : 0x44f5ac (0x3ad9404 0x22c2 0x1 0x222e3bb4)

    0x222e3bf8 : 0x41d34f (0x3addf10 0x3ad9470 0x41d37c 0x222e3c1c)

    0x222e3c48 : 0x444388 (0x3952004 0x5064490 0x50644a4 0x0)

    0x222e3d58 : 0x447067 (0x5066b90 0x0 0x2 0x5cc08d)

    0x222e3de8 : 0x433736 (0x5066b90 0x2 0x0 0x3b1ad20)

    0x222e3e18 : 0x2e4dd5 (0x5066b90 0x222e3ea8 0x68 0x231560)

    0x222e3e78 : 0x436314 (0x393ebd8 0x0 0x4336b6 0x222e3ea8)

    0x222e3ee8 : 0x2e67d6 (0x393ebd8 0x2 0x36fe4e4 0x0)

    0x222e3f08 : 0x2e2b9e (0x393ebd8 0x0 0x1 0x1c6d)

    0x222e3f48 : 0x2efe80 (0x1 0x2e6797 0x0 0x0)

    0x222e3f78 : 0x4f82fb (0x3b1ad20 0x3704d48 0x36fe424 0x1)

    0x222e3fc8 : 0x2a251d (0x3704d44 0x0 0x10 0x0)

     

     

    BSD process name corresponding to current thread: launchd

     

     

    Mac OS version:

    10K549

     

     

    Kernel version:

    Darwin Kernel Version 10.8.0: Tue Jun  7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386

    System model name: MacBook2,1 (Mac-F4208CAA)

     

     

    System uptime in nanoseconds: 32438178512213

    vm objects:2698336

    kernel map entries:1413104

    pv_list:1246840

    kalloc.16:9228288

    kalloc.32:7290880

    kalloc.64:45379584

    kalloc.512:1101824

    kalloc.8192:1835008

    vm pages:11078584

    ipc ports:179937408

    vnodes:2580380

    HFS node:3638580

    HFS fork:1565648

    buf.8192:2375680

    Kernel Stacks:1163264

    PageTables:12095488

    Kalloc.Large:4196172

    unloaded kexts:

    (none)

    loaded kexts:

    com.apple.filesystems.autofs 2.1.0 - last loaded 26770362520

    com.apple.driver.AppleHDA 2.0.5f14

    com.apple.driver.InternalModemSupport 2.6.2

    com.apple.driver.AudioAUUC 1.57

    com.apple.driver.AppleTyMCEDriver 1.0.2d2

    com.apple.driver.SMCMotionSensor 3.0.1d2

    com.apple.driver.AppleUpstreamUserClient 3.5.7

    com.apple.driver.AppleMCCSControl 1.0.20

    com.apple.driver.AirPort.Atheros 411.19.4

    com.apple.Dont_Steal_Mac_OS_X 7.0.0

    com.apple.driver.AirPort.Atheros21 425.14.7

    com.apple.driver.AudioIPCDriver 1.1.6

    com.apple.driver.AppleIntelYonahProfile 14

    com.apple.driver.AppleIntelPenrynProfile 17

    com.apple.driver.AppleIntelNehalemProfile 11

    com.apple.driver.AppleIntelMeromProfile 19

    com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.0a1

    com.apple.driver.AppleLPC 1.5.1

    com.apple.driver.AppleGraphicsControl 2.10.6

    com.apple.driver.AppleBacklight 170.0.46

    com.apple.driver.AppleIntelGMA950 6.3.6

    com.apple.driver.AppleIntelIntegratedFramebuffer 6.3.6

    com.apple.driver.CSRHIDTransitionDriver 2.4.5f3

    com.apple.driver.AppleIRController 303.8

    com.apple.driver.AppleUSBTrackpad 201.6

    com.apple.driver.AppleUSBTCKeyEventDriver 201.6

    com.apple.driver.AppleUSBTCKeyboard 201.6

    com.apple.driver.USBCameraFirmwareLoader 1.1.0

    com.apple.iokit.SCSITaskUserClient 2.6.8

    com.apple.iokit.IOAHCIBlockStorage 1.6.4

    com.apple.driver.AppleSmartBatteryManager 160.0.0

    com.apple.driver.AppleAHCIPort 2.1.7

    com.apple.BootCache 31.1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

    com.apple.driver.AppleUSBHub 4.2.4

    com.apple.driver.AppleIntelPIIXATA 2.5.1

    com.apple.driver.AppleUSBEHCI 4.2.4

    com.apple.driver.AppleUSBUHCI 4.2.0

    com.apple.iokit.AppleYukon2 3.2.1b1

    com.apple.driver.AppleEFINVRAM 1.4.0

    com.apple.driver.AppleRTC 1.3.1

    com.apple.driver.AppleFWOHCI 4.7.3

    com.apple.driver.AppleHPET 1.5

    com.apple.driver.AppleACPIButtons 1.3.6

    com.apple.driver.AppleSMBIOS 1.7

    com.apple.driver.AppleACPIEC 1.3.6

    com.apple.driver.AppleAPIC 1.4

    com.apple.driver.AppleIntelCPUPowerManagementClient 142.6.0

    com.apple.security.sandbox 1

    com.apple.security.quarantine 0

    com.apple.nke.applicationfirewall 2.1.14

    com.apple.driver.AppleIntelCPUPowerManagement 142.6.0

    com.apple.driver.AppleHDAHardwareConfigDriver 2.0.5f14

    com.apple.driver.DspFuncLib 2.0.5f14

    com.apple.driver.AppleProfileReadCounterAction 17

    com.apple.iokit.IOFireWireIP 2.0.3

    com.apple.driver.AppleProfileTimestampAction 10

    com.apple.driver.AppleProfileThreadInfoAction 14

    com.apple.driver.AppleProfileRegisterStateAction 10

    com.apple.driver.AppleProfileKEventAction 10

    com.apple.driver.AppleProfileCallstackAction 20

    com.apple.iokit.IOSurface 74.2

    com.apple.iokit.IOBluetoothSerialManager 2.4.5f3

    com.apple.iokit.IOSerialFamily 10.0.3

    com.apple.iokit.IO80211Family 320.1

    com.apple.iokit.IOAudioFamily 1.8.3fc2

    com.apple.kext.OSvKernDSPLib 1.3

    com.apple.driver.AppleHDAController 2.0.5f14

    com.apple.iokit.IOHDAFamily 2.0.5f14

    com.apple.iokit.AppleProfileFamily 41

    com.apple.driver.AppleSMC 3.1.0d5

    com.apple.driver.IOPlatformPluginFamily 4.7.0a1

    com.apple.driver.AppleSMBusPCI 1.0.10d0

    com.apple.driver.AppleBacklightExpert 1.0.1

    com.apple.iokit.IONDRVSupport 2.2.1

    com.apple.iokit.IOGraphicsFamily 2.2.1

    com.apple.driver.CSRUSBBluetoothHCIController 2.4.5f3

    com.apple.driver.AppleUSBBluetoothHCIController 2.4.5f3

    com.apple.iokit.IOBluetoothFamily 2.4.5f3

    com.apple.driver.AppleUSBMergeNub 4.2.4

    com.apple.iokit.IOUSBHIDDriver 4.2.0

    com.apple.driver.AppleUSBComposite 3.9.0

    com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.8

    com.apple.iokit.IOBDStorageFamily 1.6

    com.apple.iokit.IODVDStorageFamily 1.6

    com.apple.iokit.IOCDStorageFamily 1.6.1

    com.apple.driver.XsanFilter 402.1

    com.apple.iokit.IOATAPIProtocolTransport 2.5.1

    com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.8

    com.apple.iokit.IOAHCIFamily 2.0.6

    com.apple.driver.AppleFileSystemDriver 2.0

    com.apple.iokit.IOUSBUserClient 4.2.4

    com.apple.iokit.IOATAFamily 2.5.1

    com.apple.iokit.IOUSBFamily 4.2.4

    com.apple.iokit.IONetworkingFamily 1.10

    com.apple.driver.AppleEFIRuntime 1.4.0

    com.apple.iokit.IOFireWireFamily 4.2.6

    com.apple.iokit.IOHIDFamily 1.6.6

    com.apple.iokit.IOSMBusFamily 1.1

    com.apple.kext.AppleMatch 1.0.0d1

    com.apple.security.TMSafetyNet 6

    com.apple.driver.DiskImages 289

    com.apple.iokit.IOStorageFamily 1.6.3

    com.apple.driver.AppleACPIPlatform 1.3.6

    com.apple.iokit.IOPCIFamily 2.6.5

    com.apple.iokit.IOACPIFamily 1.3.0

    Model: MacBook2,1, BootROM MB21.00A5.B07, 2 processors, Intel Core 2 Duo, 2.16 GHz, 1 GB, SMC 1.17f0

    Graphics: Intel GMA 950, GMA 950, Built-In, spdisplays_integrated_vram

    Memory Module: global_name

    AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x87), Atheros 5416: 2.1.14.6

    Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports

    Network Service: AirPort, AirPort, en1

    Serial ATA Device: FUJITSU MHY2120BH, 111.79 GB

    Parallel ATA Device: MATSHITADVD-R   UJ-857E

    USB Device: Built-in iSight, 0x05ac  (Apple Inc.), 0x8501, 0xfd400000 / 2

    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac  (Apple Inc.), 0x021a, 0x1d200000 / 2

    USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8240, 0x5d200000 / 2

    USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8205, 0x7d100000 / 2

  • by smschekall,

    smschekall smschekall Feb 7, 2015 7:35 AM in response to smschekall
    Level 1 (0 points)
    Feb 7, 2015 7:35 AM in response to smschekall

    Now that I posted all this internal stuff about my computer, I'm a little nervous about some one in the hacker world gaining access to my computer.  Do I need to worry here? 

  • by Mike Sombrio,Helpful

    Mike Sombrio Mike Sombrio Feb 7, 2015 7:43 AM in response to smschekall
    Level 6 (17,234 points)
    Apple Watch
    Feb 7, 2015 7:43 AM in response to smschekall

    You've posted no information that will compromise your security.

    Before you do anything make sure that you have a complete backup of your system and files. Start up from your original install DVD or a Snow Leopard retail disc and run Disk Utility. Repair the hard drive, not permissions the drive.

  • by smschekall,

    smschekall smschekall Feb 8, 2015 11:00 AM in response to Mike Sombrio
    Level 1 (0 points)
    Feb 8, 2015 11:00 AM in response to Mike Sombrio

    I am not sure how to back up my files and my system.  I don't have the original install DVD either.

  • by Sherifyounes,

    Sherifyounes Sherifyounes Feb 8, 2015 11:06 AM in response to smschekall
    Level 1 (0 points)
    Feb 8, 2015 11:06 AM in response to smschekall

    PLez i need help for App stor if i wante dawnlode for evre thang he need iOS 6.0 i dont no for where

  • by my ginger,

    my ginger my ginger Feb 8, 2015 11:10 AM in response to smschekall
    Level 4 (2,472 points)
    Feb 8, 2015 11:10 AM in response to smschekall

    Hi there. You need an external drive to back up you internal drive, ether manually on using time machine. You can go to the online apple store and get a Snow Leopard install disk for $19.99 Could possibly have them at local apple store also.