Why does it keep downloading the same movie and doesn't allow me to actually watch it?

It took over 48 hours to download a single movie, then i watched 15 mins of it and the sound disappeared... i then switched off the tv (not apple tv), turned it on again and now it's downloading the movie again! Why is this happening?

Apple TV

Posted on Jan 31, 2015 11:00 PM

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2 replies

Feb 3, 2015 11:31 AM in response to Nataliesapplequestions

Hello Nataliesapplequestions,


It does sound like you have some download issues going on there.


I'm not sure which Apple TV you have, but please check out the following article.


Apple TV (2nd and 3rd generation): Troubleshooting playback performance - Apple Support


It deals with, "playback issues in content that you rent or purchase on Apple TV".


Thank you for visiting Apple Support Communities.

Nubz

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Why does it keep downloading the same movie and doesn't allow me to actually watch it?

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