Q: itunes could not restore the iphone because a session could not be started with the iphone

Recently I sent my iPhone 5 to apple service centre as my phone could not turn on and stuck at apple logo. The technician use DFU restore and successfully reboot my phone. However, all my data and content are being erased. Now I tied to restore from my back up using iTunes 12.1.0.71 with iPhone 5 iOS 8.1.3, error message pop up. itunes could not restore the iphone because a session could not be started with the iphone. However, I still can sync my iPhone to iTunes. I am so frustrated as I need to get all my contact back from my previous back up. Please help. Thanks.

iPhone 5, iOS 8.1.3

Posted on Jan 31, 2015 10:18 PM

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Q: itunes could not restore the iphone because a session could not be started with the iphone

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by mario49,

mario49 Feb 3, 2015 11:18 AM in response to brendalhl
Community Specialists

Feb 3, 2015 11:18 AM in response to brendalhl
Hello brendalhl,

After reviewing your post, it sounds like a session could not be started to restore from a backup. I would recommend that you read this article, it may be able to help the issue.

If you can't back up or restore your iPhone, iPad, or iPod using iTunes - Apple Support

"... a session could not be started."

Thanks for using Apple Support Communities.
Have a nice day,
Mario
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Q: itunes could not restore the iphone because a session could not be started with the iphone

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by mario49,

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