Crashes on launch iTunes 12.1

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Level 1

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Crashes on launch iTunes 12.1

Recently updated my version of iTunes from the automatic update tool and whenever I launch it, it stops working with the error message;

Problem signature:

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 12.1.0.71

Application Timestamp: 54c76235

Fault Module Name: CoreAudioToolbox.dll

Fault Module Version: 7.9.9.4

Fault Module Timestamp: 54940ab1

Exception Code: c000001d

Exception Offset: 00000000001fa332

OS Version: 6.1.7600.2.0.0.256.1

Locale ID: 3081

Additional Information 1: fc2e

Additional Information 2: fc2e2b8279e7e67c3b161ae54734886c

Additional Information 3: 4b71

Additional Information 4: 4b7175f103467f04f92de112e03af6d1

Read our privacy statement online:

http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt

I have tried safe mode loading by holding Left Shift+Left Control while opening and same deal also while using administrator privileges while both opening and installing the program. I also tried to repair it using a new download and .exe file and using the control panel options. Still same prompt.

iTunes-OTHER, Windows 7

Posted on Feb 1, 2015 2:31 AM

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Answer 1

CarlAVII

Community Specialist

Feb 3, 2015 12:06 PM in response to Heb Machine

Hello Heb Machine,

The article linked below details a number of troubleshooting steps that can help stabilize iTunes on your computer.

iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/en-us/HT203206

Regards,

Allen

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Answer 2

Feb 5, 2015 4:03 PM in response to CarlAVII

Hi Allen,

same issue.

I was using iTunes then I promted to do the update.

I did the update, only thing I did different from the past updates was to also update QuickTime.

restarted my PC then got the same error as above.

i've completed your suggested troubleshooting steps yesterday and I am facing the same issue.

I also upgraded my videocard and soundcard drivers.

WHat else can I try?

thank you,

Josh

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Answer 3

turingtest2

Level 10

278,119 points

Feb 5, 2015 4:13 PM in response to Joshy1703

Judging from some other recent threads you could try this alternate version:

iTunes 12.1.0.71 for Windows (64-bit - for older video cards) - itunes64setup.exe (2015-01-28)

Or roll back to the previous build:

iTunes 12.0.1.26 for Windows (32-bit) - iTunesSetup.exe (2014-10-16)
iTunes 12.0.1.26 for Windows (64-bit) - iTunes64Setup.exe (2014-10-16)

See Troubleshooting issues with iTunes for Windows updates for further advice.

tt2

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Answer 4

Feb 5, 2015 5:02 PM in response to turingtest2

THANK YOU Turingtest2

I installed iTunes 12.1.0.71 for older video cards and it worked.

again thank you,

josh

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Answer 5

turingtest2

Level 10

278,119 points

Feb 5, 2015 5:04 PM in response to Joshy1703

You're welcome. 🙂

tt2

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Answer 6

Heb Machine Author

Level 1

0 points

Feb 5, 2015 6:45 PM in response to turingtest2

This fixed it. Older video cards one. Strange considering my video card is brand new. Make sure to uninstall all Apple programs of your computer before installing it.

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Answer 7

turingtest2

Level 10

278,119 points

Feb 5, 2015 6:49 PM in response to Heb Machine

iTunes 12.1 is the first attempt at a full 64-bit version of iTunes for Windows. I think there may be some teething troubles. The alternate installer seems to work more reliably.

tt2

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Answer 8

Feb 5, 2015 6:50 PM in response to turingtest2

Llol I agree my video card is not that old, maybe 3 yrs old

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Answer 9

MaidenMN

Level 1

0 points

Mar 19, 2015 3:30 PM in response to turingtest2

I can't get any of those links you provided to install on my computer. It gets to the end and rolls back the install on each and every one of them, and just says that errors occurred.

When running 12.1.1, I didn't get any detailed error when I tried to run it and it would crash on launch, just a pop-up box that says "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." I am running Windows 7 Home Premium.

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Answer 10

turingtest2

Level 10

278,119 points

Mar 19, 2015 6:37 PM in response to MaidenMN

Those links have become dated. There are up to date ones in user tip. It is important to completely clean out the old installation before trying to reinstall so I'll repost my current boilerplate here.

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies. The notes below the box include tips on removing troublesome components.

The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.

Your library should be unaffected by these steps but there also links to backup and recovery advice should it be needed.

If you still don't have any luck try the process given in Install missing components. If that still produces errors I can show you how to generate a detailed log of the installation which might pinpoint where things are going wrong.

tt2

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