Restore Apple TV Problem

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Level 1

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Restore Apple TV Problem

Today I'm getting Restore message, which is new. I have the latest versions of iTunes (12.1.0.50)and Safari (v.7.0.6) but can't follow the restore instructions - no Apple tv icon showing in iTunes. Suggestions?

iPad Air, iOS 7.0.6

Posted on Feb 1, 2015 5:59 AM

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Answer 1

Japib

Level 4

2,843 points

Feb 1, 2015 6:01 AM in response to MJ Expat

you need to plug it to a computer using USB: Apple TV (2nd and 3rd generation): Restoring your Apple TV - Apple Support

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Answer 2

Feb 1, 2015 8:05 AM in response to MJ Expat

If your Apple TV fails to restore through iTunes……..

Check that you have correctly followed the instructions for your model of Apple TV.
If not already, try using a powered USB port.
Repeat the process but this time try connecting the cable while iTunes is closed.
Repeat the process with another cable.
Try restoring the Apple TV on another computer in another location.

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