Q: Failure in Backing Up Data by Using iTunes

When I used the latest iTunes to back up data from my iPhone5s (iSO8.1.2), the system displayed a message, saying that the Mobilebackup tool has stopped working. I tried many solutions obtained from the Internet, but none works. What could I do?

iPhone 5s, iOS 8.1.2, Canot back up data

Posted on Feb 1, 2015 11:04 AM

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by mario49,

mario49 Feb 4, 2015 6:12 AM in response to Zede90
Community Specialists

Feb 4, 2015 6:12 AM in response to Zede90

Hello Zede90,

After reviewing your post, it sounds like you are not able to backup an iPhone. I would recommend that you read this article, it may be able to help the issue.

If you can't back up or restore your iPhone, iPad, or iPod using iTunes - Apple Support

Thanks for using Apple Support Communities.
Have a nice day,
Mario
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