Locked Safari

Force quit Safari and then launch it with the Shift key held down. If that doesn't work, temporarily disconnect the computer from the Internet.

(121431)

I had the exact same thing occur, and the Shift key fixed it for me as well.

I am having the same problem but the shift key did not work and disconnecting from internet also did not work. Any other solutions you might have? Thank you for help.

Has anyone called the number? I did and now I'm so afraid something happened... I hope they don't hack my account. However, I was told by the man on the phone not to use any banking sites or personal information so that gives me a bit of hope I guess. Please help!

Choose Go to Folder from the Finder's Go menu, provide ~/Library/ as the path, and rename the Safari folder to Safari2.

(121915)

When you call they want remote access to your computer. Claims they are certified MAC support personnel. SHift key worked for me. I don't think any way Apple would lock your browser and force you to call these people.

This just happened to my wife. She called the 877 number and they wanted access to her computer. My gut feeling is that this is a scam. She restarted Safari with Shift key and seems OK now. Would appreciate any more info about this!

It is a definite Scam.

If the scammer was granted access to the computer, consider it compromised. Restore to a backup that predates the scam activity.

If a credit/bank card was used for payment to the Scammer, consider it compromised. Contact your bank for instructions on steps to take

Thanks, and here's some more info about it: http://800notes.com/Phone.aspx/1-877-899-1824

So I called the number as well... Obviously a little jittery due to the precarious nature of this incident, I asked for more details. Reply was very slip shod and he rambled on about coming from some premium helpline (which helped take calls on behalf of Apple). It was obviously a scam but I was scared. Basically, they require you to connect your server to theirs so that they can help 'fix' the problem. I hung up after he transferred me over to someone and immediately got a call back. I'm just a little unsure if anything on my computer was compromised? Can they do that remotely these days without me clicking anything?

Seeing that this thread is a recently surfaced one, it is safe to say that this has just started. Is there a way to alert Apple to put this to bed? The shift key didn't work for me and I had to Command-Q and instantaneously type in google into the search bar so that my safari wouldn't open up to the page again when I restarted it.

Same thing happened to me. I quit Safari and restarted, but didn't use the shift key. I also took myself offline for a couple of minutes. Now when I restart it's to a blank page. Is this something I should be worried about? And should I worry about using alternate browsers?

It isn't anything to worry about if you didn't allow them to access your computer.

Hi there, unfortunately my sister & brother in law fell victim to this scam, and did allow them remote access to their computer via LogMeIn. They downloaded the Sleipnir browser on their recommendation, and finally cut off wireless when they realized that it was a scam (they asked for $200).

At this point, I'm keeping the wireless off on their machine, and having them reset all passwords from my computer. It seems that the best course of action is to erase the hard drive, but they have music, documents, and pictures that are not backed up. If I let them back these up to an external hard drive, is it possible that any Trojan Horse will come along too? My inclination is to have them save them on a hard drive and not access them from the same computer, but I don't know if that makes any sense.

Please let me know if anyone has any advice for us at this point. Thanks!

This is a horrible scam. Much like one my mom fell for. They have a phone number and web address. Can't that be shut down? I called when my safari was disabled by this and hung up on him when he said it would be $200 to fix. (I didn't give him control or any personal info). The shift restart worked to clear it for me. I also deleted my history.