lightroom shuts down iMac i7

Question

Hi, My late 2013 imac (13,2), i7 shuts down and is unresponsive for several minutes while I am using lightroom 5 (latest version). I have upgraded to yosemite from SL, removed bought OWC ram and reverted to stock 8gb, run disk doctor several times. Tried OnyX and Cocktail to no avail.All software up to date - still shut down reoccurs after 5 to 15mins of regular lightroom editing. Ext HD is Lacie quad (where original files stored), usb3.Most frustrating - as I use lightroom for work (freelance photographer). Please help.

vanstar sydney · Answer

IMac still crashing from time to time - anywhere between 5 to 30mins of regular lightroom photo editing.Following the complete shutdowns - must remove plug and wait around 15mins before it is able to restart, It will not restart just after dying.After waiting restarts ok until the next crash 😟 Any explanation?

RichardA76 · Answer

Is it only after LR is used?Sounds more like an internal failure of some sort then a software problem. LR can be very demanding on the system depending on things.

dwb · Answer

My first suspicion is that the computer is overheating. LR is a pretty intensive program - it certainly gets my computer&#x27;s fans running pretty quickly. iStat is a shareware program which, among other things, can show the temperature of your computer which is likely to be useful for you.

vanstar sydney · Answer

Thanks all,I&#x27;m using the Temperature Gauge 4.1 app. During lightroom usage temps only go up to 66 deg. C. Fan speed is only around 1200 rpm - never goes much higher at all.Could the fan be faulty?

dwb · Answer

SUggest you run diagnostics. run them 3-4  times or until it throws out an error.

vanstar sydney · Answer

Thank you dwb,Ran Apple Hard Ware Test, all ok, then ran Extended test and got: 4MEM/65/40000000 .. - after over an hour of running.Which indicates a bad ram module. Removed the original Apple ram (8gb), as the shutdowns occurred before purchase of new OWC ram.So far so good. Running 16gb of OWC ram now.Still early days and will run lightroom with more extensive testing.Is it possible the the original Apple ram went bad somehow?Thanks again 🙂

dwb · Answer

Sure, RAM can go bad and may have been marginal all along.

vanstar sydney · Answer

Sorry to say that my iMac i7 (late 2012)(sorry not late 2013, as previously stated) has shutdown again while doing regular edits in Adobe lightroom.Most upsetting, am loosing time and clients (humble freelance photographer).There are plenty of internet posts on this mac with GPU heat issues - it&#x27;s just poorly designed heat management.I got stiffed $3,000.

MichelPM · Answer

Try running software manual fan controls to speed up the iMac&#x27;s internal fans.Also, if the iMac is running too hot, in addition to the manual fan speed software (I use manual software fan controls on my late 2009 iMac as I feel all of the aluminum model iMacs run way too hot) do as I do and run a small. portable high RPM desk fan and have it blow directly on the back of the iMac where it feels the hottest.

vanstar sydney · Answer

Thanks, Had a computer tech repair guy come over. He thought it may be a bad memory slot and or ram, but after multiple changing around of slots and type of ram modules (apple and owc), the random shutdowns still occur, not always with LR but a times merely web browsing.

vanstar sydney · Answer

Thanks dwb, unfortunately, the imac still randomly shutting down completely.Had a computer tech repair guy (freelancer) come over. He thought it may be a bad memory slot and or ram, but after multiple changing around of slots and type of ram modules (apple and owc), the random shutdowns still occur, not always with LR but at times while merely web browsing.Also multiple AppleHardwareTest&#x27;s in extended mode fail to give any answer.

dwb · Answer

AApple techs have a more extensive set of diagnostics. At this point I recommend letting an apple tech look at it.

vanstar sydney · Answer

I Hope that this helps?Problem description:iMac (late 2012) random ShutdownsEtreCheck version: 2.1.8 (121)Report generated 5 March 2015 3:12:30 pm AEDTDownload EtreCheck from http://etresoft.com/etrecheckClick the [Click for support] links for help with non-Apple products.Click the [Click for details] links for more information about that line.Hardware Information: ℹ️    iMac (27-inch, Late 2012) (Technical Specifications)    iMac - model: iMac13,2    1 3.4 GHz Intel Core i7 CPU: 4-core    24 GB RAM Upgradeable        BANK 0/DIMM0            4 GB DDR3 1600 MHz ok        BANK 1/DIMM0            4 GB DDR3 1600 MHz ok        BANK 0/DIMM1            8 GB DDR3 1600 MHz ok        BANK 1/DIMM1            8 GB DDR3 1600 MHz ok    Bluetooth: Good - Handoff/Airdrop2 supported    Wireless:  en1: 802.11 a/b/g/nVideo Information: ℹ️    NVIDIA GeForce GTX 675MX - VRAM: 1024 MB        iMac 2560 x 1440System Software: ℹ️    OS X 10.10.2 (14C109) - Time since boot: 0:6:11Disk Information: ℹ️    APPLE HDD WDC WD10EALX-408EA0 disk1 : (1 TB)        EFI (disk1s1) &lt;not mounted&gt; : 210 MB         Recovery HD (disk1s3) &lt;not mounted&gt;  [Recovery]: 650 MB         Macintosh HD (disk2) / : 1.11 TB (973.77 GB free)            Core Storage: disk0s2 120.99 GB Online            Core Storage: disk1s2 999.35 GB Online    APPLE SSD SM128E disk0 : (121.33 GB)        EFI (disk0s1) &lt;not mounted&gt; : 210 MB         Boot OS X (disk0s3) &lt;not mounted&gt; : 134 MB         Macintosh HD (disk2) / : 1.11 TB (973.77 GB free)            Core Storage: disk0s2 120.99 GB Online            Core Storage: disk1s2 999.35 GB OnlineUSB Information: ℹ️    Apple Inc. FaceTime HD Camera (Built-in)     Apple Inc. BRCM20702 Hub         Apple Inc. Bluetooth USB Host Controller Thunderbolt Information: ℹ️    Apple Inc. thunderbolt_busGatekeeper: ℹ️    AnywhereKernel Extensions: ℹ️        /Applications/Toast 8 Titanium/Toast Titanium.app    [not loaded]    com.roxio.BluRaySupport (1.1.6) [Click for support]    [not loaded]    com.roxio.TDIXController (1.7) [Click for support]        /Library/Application Support/HASP/kexts    [not loaded]    com.aladdin.kext.aksfridge (1.0.2) [Click for support]        /System/Library/Extensions    [not loaded]    com.Belcarra.iokit.USBLAN_netpart (2.0.2) [Click for support]    [not loaded]    com.Belcarra.iokit.USBLAN_usbpart (2.0.2) [Click for support]    [not loaded]    com.FTDI.driver.FTDIUSBSerialDriver (2.2.14) [Click for support]    [not loaded]    com.LaCie.ScsiType00 (1.2.13 - SDK 10.5) [Click for support]    [not loaded]    com.RemoteControl.USBLAN.usbpart (2.0.6) [Click for support]    [not loaded]    com.jmicron.driver.jmPeripheralDevice (2.0.4) [Click for support]    [not loaded]    com.lacie.driver.LaCie_RemoteComms (1.0.1 - SDK 10.5) [Click for support]    [loaded]    com.oxsemi.driver.OxsemiDeviceType00 (1.28.13 - SDK 10.5) [Click for support]    [not loaded]    com.tomtom.driver.UsbEthernetGadget (1.0.0d1) [Click for support]    [not loaded]    jp.co.Canon.bj.print.sbp2kext.FireWire (1.4.3) [Click for support]        /System/Library/Extensions/Belcarra.USBLAN_netpart.kext/Contents/PlugIns    [not loaded]    com.belcarra.iokit.netpart.panther (1.6.1) [Click for support]        /System/Library/Extensions/Belcarra.USBLAN_usbpart.kext/Contents/PlugIns    [not loaded]    com.belcarra.iokit.usbpart.panther (1.6.1) [Click for support]        /System/Library/Extensions/RemoteControl.USBLAN_usbpart.kext/Contents/PlugIns    [not loaded]    com.RemoteControl.USBLAN.panther (1.6.1) [Click for support]Launch Agents: ℹ️    [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]    [running]    com.adobe.AdobeCreativeCloud.plist [Click for support]    [loaded]    com.google.keystone.agent.plist [Click for support]    [loaded]    com.intego.backupassistant.agent.plist [Click for support]    [loaded]    com.lacie.eventsactions.launcher.agent.plist [Click for support]    [not loaded]    com.maintain.LogOut.plist [Click for support]    [not loaded]    com.maintain.PurgeInactiveMemory.plist [Click for support]    [not loaded]    com.maintain.Restart.plist [Click for support]    [not loaded]    com.maintain.ShutDown.plist [Click for support]    [not loaded]    com.maintain.Sleep.plist [Click for support]    [running]    com.maintain.SystemEvents.plist [Click for support]    [unknown]    com.oracle.java.Java-Updater.plist [Click for support]    [loaded]    com.xrite.device.softwareupdate.plist [Click for support]Launch Daemons: ℹ️    [running]    com.adobe.adobeupdatedaemon.plist [Click for support]    [loaded]    com.adobe.fpsaud.plist [Click for support]    [running]    com.aladdin.aksusbd.plist [Click for support]    [failed]    com.aladdin.hasplmd.plist [Click for support] [Click for details]    [running]    com.bombich.ccchelper.plist [Click for support]    [loaded]    com.google.keystone.daemon.plist [Click for support]    [running]    com.intego.BackupAssistant.daemon.plist [Click for support]    [running]    com.lacie.desktopmanager.service.plist [Click for support]    [not loaded]    com.maintain.AutoLoginUserScreenLocked.plist [Click for support]    [not loaded]    com.maintain.CocktailScheduler.plist [Click for support]    [not loaded]    com.maintain.HideSpotlightMenuBarIcon.plist [Click for support]    [unknown]    com.oracle.java.Helper-Tool.plist [Click for support]    [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]    [loaded]    com.tunabellysoftware.TGFanHelper.plist [Click for support]    [running]    com.xrite.device.xrdd.plist [Click for support]User Launch Agents: ℹ️    [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]    [loaded]    com.adobe.ARM.[...].plist [Click for support]User Login Items: ℹ️    MyDriveConnect    Application  (/Applications/MyDriveConnect.app)    Dropbox    Application  (/Applications/Dropbox.app)    i1ProfilerTray    Application  (/Applications/i1Profiler/i1ProfilerTray.app)    HP Product Research    UNKNOWN  (missing value)    HPEventHandler    UNKNOWN  (missing value)Internet Plug-ins: ℹ️    Google Earth Web Plug-in: Version: 6.1 [Click for support]    Default Browser: Version: 600 - SDK 10.10    NP2020Player: Version: 5.0.4.0 [Click for support]    AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Click for support]    FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]    AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]    Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]    Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]    QuickTime Plugin: Version: 7.7.3    QuickUpload: Version: 1.0.0.47 [Click for support]    NP_2020Player_IKEA: Version: 5.0.7.0 [Click for support]    AdobePDFViewer: Version: 10.1.13 [Click for support]    EPPEX Plugin: Version: 10.0 [Click for support]User internet Plug-ins: ℹ️    CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]    fbplugin_1_0_3: Version: Unknown [Click for support]Safari Extensions: ℹ️    AdBlock    Ghostery3rd Party Preference Panes: ℹ️    Flash Player  [Click for support]Time Machine: ℹ️    Time Machine not configured!Top Processes by CPU: ℹ️         2%    WindowServer         1%    fontd         0%    MyDriveConnect         0%    AdobeCrashDaemon         0%    xrddTop Processes by Memory: ℹ️    464 MB    firefox    180 MB    spindump    129 MB    mds_stores    129 MB    Mail    103 MB    Creative CloudVirtual Memory Information: ℹ️    21.05 GB    Free RAM    2.49 GB    Active RAM    784 MB    Inactive RAM    1.43 GB    Wired RAM    1.34 GB    Page-ins    0 B    Page-outsDiagnostics Information: ℹ️    Mar 5, 2015, 03:12:14 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-151214_[redacted].crash    Mar 5, 2015, 03:12:04 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-151204_[redacted].crash    Mar 5, 2015, 03:11:54 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-151154_[redacted].crash    Mar 5, 2015, 03:11:44 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-151144_[redacted].crash    Mar 5, 2015, 03:11:34 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-151134_[redacted].crash    Mar 5, 2015, 03:11:23 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-151123_[redacted].crash    Mar 5, 2015, 03:11:13 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-151113_[redacted].crash    Mar 5, 2015, 03:11:03 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-151103_[redacted].crash    Mar 5, 2015, 03:10:53 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-151053_[redacted].crash    Mar 5, 2015, 03:10:43 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-151043_[redacted].crash    Mar 5, 2015, 03:10:33 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-151033_[redacted].crash    Mar 5, 2015, 03:10:23 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-151023_[redacted].crash    Mar 5, 2015, 03:10:13 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-151013_[redacted].crash    Mar 5, 2015, 03:10:03 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-151003_[redacted].crash    Mar 5, 2015, 03:09:53 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-150953_[redacted].crash    Mar 5, 2015, 03:09:42 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-150942_[redacted].crash    Mar 5, 2015, 03:09:32 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-150932_[redacted].crash    Mar 5, 2015, 03:09:22 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-150922_[redacted].crash    Mar 5, 2015, 03:09:12 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-150912_[redacted].crash    Mar 5, 2015, 03:09:02 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-03-05-150902_[redacted].crash    Mar 5, 2015, 03:06:03 PM    Self test - passed    Mar 3, 2015, 09:39:27 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/QuickLookSatellite_2015-03-03- 093927_[redacted].crash    Mar 2, 2015, 05:17:50 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/ViewNX 2_2015-03-02-171750_[redacted].crash    Mar 2, 2015, 05:17:49 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/ViewNX 2_2015-03-02-171749_[redacted].crash    Mar 2, 2015, 05:17:48 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/ViewNX 2_2015-03-02-171748_[redacted].crash    Mar 2, 2015, 05:17:46 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/ViewNX 2_2015-03-02-171746_[redacted].crash    Mar 2, 2015, 05:17:43 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/ViewNX 2_2015-03-02-171743_[redacted].crash    Mar 2, 2015, 05:15:12 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/ViewNX 2_2015-03-02-171512_[redacted].crash    Mar 2, 2015, 05:15:11 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/ViewNX 2_2015-03-02-171511_[redacted].crash    Mar 2, 2015, 05:15:09 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/ViewNX 2_2015-03-02-171509_[redacted].crash    Mar 2, 2015, 05:15:08 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/ViewNX 2_2015-03-02-171508_[redacted].crash    Mar 2, 2015, 05:15:07 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/ViewNX 2_2015-03-02-171507_[redacted].crash    Mar 2, 2015, 05:15:03 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/ViewNX 2_2015-03-02-171503_[redacted].crash    Mar 2, 2015, 05:14:58 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/ViewNX 2_2015-03-02-171458_[redacted].crash

vanstar sydney · Answer

Oh dear, no help good people?

ditocura · Answer

Hello! My imac 2013 late is with this same problem. I left it on the official technical support of Apple. They formatted HD but the problem still continues after two weeks without appear. Did you solve it?