I got my phone from a family member and now i what to delete every thing on it and get a new icloud and apple id. I have restored the phone but it asked for the apple ID but i do not have it i can not get the pass ether what do i do. there is no one that knows the password.
iPhone 5s, iOS 8.1.3
The family member needs to do the wiping, and failed to do this before giving it to you. Send them this link: What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support.
The "family member" needs to release the device from the Apple ID Find My Phone lock: Find My iPhone Activation Lock. That is the only solution for you. Then follow the guide below:
What to do before selling or giving away your iPhone, iPad, or iPod touch
Lets gust say that he is not able to do that
Then you can't use it.
The iPhone is useless until the prior owner removes it from their account.
can i get the apple people to re move it if i tell them that the owner is dead and we have the papers?
You'll have to ask them, but I've heard of that happening before.
OK, i will try to keep putting in the incorrect pass and i will e mail it to him and i will change it i will see if i can do something like that.
No disrespect intended, but how are you going to email him? You just said he was dead.
How do i fully wipe my iPhone 5s.
