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User profile for user: aic348
aic348 Author
User level: Level 1
0 points

Facetime 'quits unexpectedly' when I try and open it?

This is what appears when I try and access FaceTime, does anyone have any answers as to how I can fix this. I was told by some working at Apple that I should delete the plist file and then restart my computer however it made no difference so I 'put back' the file from my trash but it still won't work. PLEASE HELP ME!



Process: FaceTime [1714]

Path: /Applications/FaceTime.app/Contents/MacOS/FaceTime

Identifier: com.apple.FaceTime

Version: ???

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: FaceTime [1714]

User ID: 501



Date/Time: 2015-02-01 22:41:40.988 +0000

OS Version: Mac OS X 10.10.2 (14C109)

Report Version: 11

Anonymous UUID: 83674B80-0595-59C4-6586-1C07D436443D





Time Awake Since Boot: 1400 seconds



Crashed Thread: 0



Exception Type: EXC_CRASH (Code Signature Invalid)

Exception Codes: 0x0000000000000000, 0x0000000000000000



kernel messages:



VM Regions Near 0x7fff78fd30a8 (cr2):

__LINKEDIT 00007fff6dbbb000-00007fff6dbcf000 [ 80K] r--/rwx SM=COW /usr/lib/dyld

--> Submap 00007fff70000000-00007fff80000000 [256.0M] r--/rwx SM=PRV process-only VM submap

unused shlib __DATA 00007fff78e47000-00007fff7b3ea000 [ 37.6M] rw-/rw- SM=COW system shared lib __DATA not used by this process



Thread 0 Crashed:

0 dyld 0x00007fff6db4c000 _dyld_start + 0



Thread 0 crashed with X86 Thread State (64-bit):

rax: 0x000000000000000d rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000

rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000000000000000 rsp: 0x00007fff56319b60

r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000

r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000

rip: 0x00007fff6db4c000 rfl: 0x0000000000000201 cr2: 0x00007fff78fd30a8


Logical CPU: 0

Error Code: 0x020000f4

Trap Number: 133





Binary Images:

0x7fff6db4b000 - 0x7fff6db81837 dyld (???) <65DCCB06-339C-3E25-9702-600A28291D0E> /usr/lib/dyld



External Modification Summary:

Calls made by other processes targeting this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by all processes on this machine:

task_for_pid: 2078

thread_create: 0

thread_set_state: 0



VM Region Summary:

ReadOnly portion of Libraries: Total=300K resident=228K(76%) swapped_out_or_unallocated=72K(24%)

Writable regions: Total=8416K written=0K(0%) resident=12K(0%) swapped_out=0K(0%) unallocated=8404K(100%)


REGION TYPE VIRTUAL

=========== =======

STACK GUARD 56.0M

Stack 8192K

VM_ALLOCATE 8K

VM_ALLOCATE (reserved) 4K reserved VM address space (unallocated)

__DATA 228K

__LINKEDIT 80K

__TEXT 220K

mapped file 1300K

shared memory 4K

=========== =======

TOTAL 65.8M

TOTAL, minus reserved VM space 65.8M




Model: MacBookPro10,2, BootROM MBP102.0106.B07, 2 processors, Intel Core i5, 2.5 GHz, 8 GB, SMC 2.6f59

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454255302D474E2D4620

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454255302D474E2D4620

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x10F), Broadcom BCM43xx 1.0 (7.15.159.13.12)

Bluetooth: Version 4.3.2f6 15235, 3 services, 19 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SD128E, 121.33 GB

USB Device: Hub

USB Device: FaceTime HD Camera (Built-in)

USB Device: Hub

USB Device: Hub

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4

MacBook Pro with Retina display, OS X Yosemite (10.10.2)

Posted on Feb 1, 2015 2:48 PM

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2 replies
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,535 points

Feb 3, 2015 6:59 PM in response to aic348

Restart the computer in safe mode. Certain caches maintained by the system will be rebuilt.

Safe mode is much slower to start up than normal. The next normal startup may also be somewhat slow.

When the login screen appears, restart as usual (not in safe mode) and test. There's no need to log in while in safe mode.

Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t start in safe mode. In that case, ask for instructions.

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User profile for user: rgrimard
rgrimard
User level: Level 1
4 points

Nov 28, 2015 4:56 PM in response to aic348

This Also happens to me when I try to use FaceTime with another Apple user. I have OS X in stalled the latest

El Capatan upgrade. I do hear the Audio but when I click on the Video Camera that seems to be what

caused FaceTime to Quit Unexpectedly. I am using the IMAC and I tried connecting to my IPOD TOUCH which

also has the Latest Version, although the IPOD Touch would be on my WiFI network I can hear the "Ringing" like its

waiting for me to Click on Accept, and when I do see the call come through on the IMAC it Quits before I can

do anything.

The folks at Apple must have a Fix or a Workaround for this problem.. I wonder who else experiences this problem...Ron

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Facetime 'quits unexpectedly' when I try and open it?

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