iTunes has stopped working - iTunes 12.1

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Level 1

0 points

iTunes has stopped working - iTunes 12.1

I just updated iTunes 12 to 12.1 on two Windows 7 x64 systems. On both systems, iTunes fails to run now although 12.0 ran perfectly.

Upon clicking on the iTunes program icon, I get a dialog:

Runtime Error!

Program: C:\Program Files\iTunes\iTunes.exe

This application has requested the Runtime to terminate it in an unusual way.

Please contact the application's support team for more information.

This is followed by a second Windows crash dialog on my first system:

iTunes has stopped working

Problem Signature:

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 12.1.0.71

Application Timestamp: 54c76235

Fault Module Name: KERNELBASE.dll

Fault Module Version: 6.1.7601.18409

Fault Module Timestamp: 5315a05a

Exception Code: c000041d

Exception Offset: 000000000000940d

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 1033

Additional Information 1: b956

Additional Information 2: b956b0c787c12b5653b9ee496e31c42e

Additional Information 3: 2fe2

Additional Information 4: 2fe2087e98073ca074b5d037e75ccb2c

On my second system, there is a slightly different failure:

iTunes has stopped working

Problem Signature:

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 12.1.0.71

Application Timestamp: 54c76235

Fault Module Name: btmmhook.dll

Fault Module Version: 6.3.0.6300

Fault Module Timestamp: 4c5239cd

Exception Code: 40000015

Exception Offset: 000000000001a3ee

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 1033

Additional Information 1: 87cb

Additional Information 2: 87cb48742dd7844ff1df33721f990ecd

Additional Information 3: 9d5c

Additional Information 4: 9d5c064844e6d8e27291889a991b03f2

None of these failures ever occurred previously with my configurations (including 12.0) with iTunes. And no, the video compatibility version (64-bit installer with 32-bit payload) doesn't fix these problems either. And I cannot find any copy of the 12.0 version to revert to!!!

Clearly this update wasn't sufficiently tested before being released. Help!!!!

- Dov

Windows 7

Posted on Feb 1, 2015 6:39 PM

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Answer 1

Dov Isaacs Author

Level 1

0 points

Feb 1, 2015 7:26 PM in response to Dov Isaacs

Further Update!!!

Tried suggestions of totally uninstalling everything Apple from my system (including iTunes, Bonjour, etc.), eliminating any remaining registry entries, Apple directories, etc. and then rebooting followed by a full reinstall of 12.1. Nope, that didn't work.

Cleaned the system again of anything/everything Apple and reinstalled 12.0.1 (had a copy of the 64-bit installer around) and I back up and working again.

Clearly there are problems with 12.1.0.71. Hopefully Apple can put out a new update ASAP.

- Dov

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Answer 2

Morac

Level 2

205 points

Feb 2, 2015 8:55 AM in response to Dov Isaacs

I doubt Apple with fix this as I've been having crashes since 12.0.1. 12.1.0.71 still crashes.

11.4 is the last version that works for me reliably.

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Answer 3

Renoyd

Level 1

0 points

Mar 3, 2015 8:08 AM in response to Dov Isaacs

Yup, I have two relatively recent i5 based PC's running win7, both fully up to date with Microsoft updates, both with plenty of memory and healthy. When I updated both iTunes to 12.1.1.4, the wheels just came off. Every time I plug in my iPhone, iPod or iPad, I get the error block, "iTunes has stopped working. A problem has caused the program to stop working correctly.....". I'm so tired of this iTunes mess anyway. As far as I'm concerned, iTunes 10.7 was the last decent version anyway, and Apple seems driven to louse it up more and more with every new issue. But this has been written about and discussed at length by users and writers everywhere so I'll let it go, other than to say this. Some blockhead at Apple is heading the iTunes department and clearly should have been discharged years ago!

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Answer 4

Mar 14, 2015 11:56 AM in response to Dov Isaacs

I have the same issue with iTunes 12.1 running on a Windows Vista machine

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Answer 5

Mar 14, 2015 5:53 PM in response to Renoyd

Windows 7. I have not been able to use i tunes since I updated to 11.1.111. That was in 2013. I have been trying to uninstall itunes and have simply been unable to do so.I have removed EVERY SINGLE FIBER of ANYTHING APPLE I can find, except the itunes found under control panel programs b/c System is not allowing the un-installation/removal/deletion.change/repair.
Message referred to tech support. Apple tech support referred me here. 😢 I really want itunes digital music. Any tips?

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Answer 6

turingtest2

Level 10

272,887 points

Mar 14, 2015 6:30 PM in response to Elizabeth2012

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.

The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.

Your library should be unaffected by these steps but there also links to backup and recovery advice should it be needed.

tt2

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