Hi, When I try to open many Apple Support web pages in Safari (like this one: OS X Yosemite: Spotlight keyboard shortcuts), will produce a blank (white) page.
Tested by opening the same page in Firefox, opens fine. Any ideas how to fix this please?
MacBook Pro (15-inch Mid 2012), OS X Yosemite (10.10.1), SSD, Optical Drive swapped for HD
Delete Apple related cookies.
Safari > Preferences > Privacy > Cookies and website data:
Click the “Details” button.
Select and “Remove” all Apple related cookies.
Delete Apple related cookies.
Safari > Preferences > Privacy > Cookies and website data:
Click the “Details” button.
Select and “Remove” all Apple related cookies.
That worked, thanks dominic23 🙂
Well... it worked until the next time I started Safari.. then same problem occurring again.
Deleted Apple cookies again, fixes it.. but only for that session.What else is possible?
I need to use Firefox because Apple's web browser won't load its own web pages??
I'm getting the same problem with Safari and Firefox but not on the Apple site. One page in question has a HTML5 animation that plays a few seconds of audio on load. The audio plays, so I know the content is there.
I've got a corporate website with quite a few pages and a number of HTML5 animations. Some pages that are showing up as blank have been up and running without any changes for most of a year but are suddenly not working, but only in Yosemite. Expecting consumers to lift a finger to view a page is a non-starter.
I've wiped the cookies, cleared the caches, relaunched, etc., but the problem remains. I assume that this is not a browser problem but that it is because of a change in rendering that was introduced in Yosemite.
It would be nice to hear something from Apple on this one.
T_Y wrote:
It would be nice to hear something from Apple on this one.
Unfortunately these forums are for users, and Apple as an organisation don't monitor them.
We can give them feedback/ bug reports here: https://www.apple.com/feedback/safari.html
Apple support web pages in Safari load blank page
